NewEgg sucks..

What type is it? You could find the same one in a Walmart or something, buy it, and then return the broken one and get your money back... But I think that might be a bit illegal.
 
jbrdbr111x said:
I've had enough Flaming/Harsh replies for one day, and this isn't the only time on these forums either.. I was flamed so horrible months and months ago that a mod had to delete a post and apologize about it.. (Hence why I stopped posting or even coming to the forums often because of such)

It's sad really.. This is SUPPOSED to be a place where people come here to post helpful advice to others.. I was posting regarding my experience and just setting a warning (as I would hope others would warn me too) about problems with a company..

But instead of looking at my issue and saying "OMFG you're lying, stop whining, you're probably trying to return out of warranty" etc etc It could of been looked at with non newegg worshiping eyes and not jump all over me..

To most of you it may be easy to say something like cut your losses buy something else, etc, but I can't.. I'm stuck on disability and it took me many months to save up for a mid $200 monitor, so yeah not getting my money back OR a replacement that works IS a big deal to me.. I don't come across an extra $200 every day you know..

But if there is a kind soul out there that is willing to help me and direct me to how to close this account?
Click to expand...

That's weird, the monitor return policy says nothing about this "number" you have to get. Did you do this all within 30 days?

Either way, I think most people are flaming you because newegg is worshipped by just about everyone who buys computer components online. Your case is very unique.

And I don't actually think there's a way to delete your account...unless an administrator does it?
 
diduknowthat said:
That's weird, the monitor return policy says nothing about this "number" you have to get. Did you do this all within 30 days?

Either way, I think most people are flaming you because newegg is worshipped by just about everyone who buys computer components online. Your case is very unique.

And I don't actually think there's a way to delete your account...unless an administrator does it?
Click to expand...

Yeah I just got it about a week ago, maybe a few days under even.. I contacted them the day after I found it to be defective (as it was at night when I tried it)..

Hopefully an admin will see this post and delete my account for me if that's the only way.. I'm already stressed about probably having lost this money for the monitor and I don't need to be treated like crap on here to top it off..
 
jbrdbr111x said:
I've had enough Flaming/Harsh replies for one day, and this isn't the only time on these forums either.. I was flamed so horrible months and months ago that a mod had to delete a post and apologize about it.. (Hence why I stopped posting or even coming to the forums often because of such)

It's sad really.. This is SUPPOSED to be a place where people come here to post helpful advice to others.. I was posting regarding my experience and just setting a warning (as I would hope others would warn me too) about problems with a company..

But instead of looking at my issue and saying "OMFG you're lying, stop whining, you're probably trying to return out of warranty" etc etc It could of been looked at with non newegg worshiping eyes and not jump all over me..

To most of you it may be easy to say something like cut your losses buy something else, etc, but I can't.. I'm stuck on disability and it took me many months to save up for a mid $200 monitor, so yeah not getting my money back OR a replacement that works IS a big deal to me.. I don't come across an extra $200 every day you know..

But if there is a kind soul out there that is willing to help me and direct me to how to close this account?
Click to expand...

you could always just stop coming here, you dont need to close your account...

im not trying to be a jerk about it, but it just seems like you crying for attention with the whole "please tell me how to close my account"

maybe you just want another mod apology. are you the type of person who demnds to "speak to the manager" when you have been done wrong, so that the manager can kiss your butt and give you some free stuff? maybe the newegg customer service rep wouldnt let you "talk to their supervisor" so you want to take out your frustration here.

sorry if im way off, thats just how it seems to me
 
Cleric7x9 said:
you could always just stop coming here, you dont need to close your account...

im not trying to be a jerk about it, but it just seems like you crying for attention with the whole "please tell me how to close my account"

maybe you just want another mod apology. are you the type of person who demnds to "speak to the manager" when you have been done wrong, so that the manager can kiss your butt and give you some free stuff? maybe the newegg customer service rep wouldnt let you "talk to their supervisor" so you want to take out your frustration here.

sorry if im way off, thats just how it seems to me
Click to expand...

No I was just wondering why so many of you Especially you have to be a dick to me.. I have done nothing to you.. I would like to close this account, is that so difficult for your elitist mind to grasp?

Do you really like flaming people so much that it gives you a good feeling inside? If so you're a pretty sad person.. What turned out to be a simple post about a customer service experience I had is now turned out to be a harassment against me type of thread which I think is pretty shitty..
 
jbrdbr111x said:
I've had enough Flaming/Harsh replies for one day, and this isn't the only time on these forums either.. I was flamed so horrible months and months ago that a mod had to delete a post and apologize about it.. (Hence why I stopped posting or even coming to the forums often because of such)

It's sad really.. This is SUPPOSED to be a place where people come here to post helpful advice to others.. I was posting regarding my experience and just setting a warning (as I would hope others would warn me too) about problems with a company..

But instead of looking at my issue and saying "OMFG you're lying, stop whining, you're probably trying to return out of warranty" etc etc It could of been looked at with non newegg worshiping eyes and not jump all over me..

To most of you it may be easy to say something like cut your losses buy something else, etc, but I can't.. I'm stuck on disability and it took me many months to save up for a mid $200 monitor, so yeah not getting my money back OR a replacement that works IS a big deal to me.. I don't come across an extra $200 every day you know..

But if there is a kind soul out there that is willing to help me and direct me to how to close this account?
Click to expand...

I believe you, and I can imagine how unhappy about it you are about it... I was just saying that I'm not going to stop buying from Newegg because of it... it's definitely very rare to have something like that happen, but that doesn't make it any better. I'd suggest calling Newegg and getting more info on said number and then calling ASUS and trying to get the number.

As far as the account goes, I think the only way is to contact an admin, and I'm not positive, but I think the only thing they can do is ban you... anyway, sorry about your experience.
 
Try calling Asus and get a replacement directly from them, don't deal with Newegg if they are giving you problems. Most of the time the manufacturer will take care of the issue without dealing with the retailer.
 
johnb35 said:
Try calling Asus and get a replacement directly from them, don't deal with Newegg if they are giving you problems. Most of the time the manufacturer will take care of the issue without dealing with the retailer.
Click to expand...

You can find that in the link I posted. :)
 
jbrdbr111x said:
Just a warning out there to those wishing to shop for electronics online.. NewEgg has THE WORST Customer service out there, they sell faulty products and scam..

Go to somewhere more reputable like BestBuy, CircuitCity, etc if you want better customer service.. Just had to drop this warning so nobody has to go through the hell I have with this shit company.. :mad:
Click to expand...

Don't knock the largest most dependable internet computer component company off just because you had a bad experience. Their policies are clearly outlined, read before you bitch.
I've spent thousands of dollars there, and received one faulty product - which they replaced in 6 business days (4 days to get to them , 2 days to get one back), and all i paid was shipping there. you're the first i've ever heard of having issues with NewEgg.
 
Cleric7x9 said:
you could always just stop coming here, you dont need to close your account...

im not trying to be a jerk about it, but it just seems like you crying for attention with the whole "please tell me how to close my account"

maybe you just want another mod apology. are you the type of person who demnds to "speak to the manager" when you have been done wrong, so that the manager can kiss your butt and give you some free stuff? maybe the newegg customer service rep wouldnt let you "talk to their supervisor" so you want to take out your frustration here.

sorry if im way off, thats just how it seems to me
Click to expand...

..and what's wrong with speaking to the manager when something is wrong?

If you ask me, the manager has an obligation to train his employees to do their jobs properly. If the employee(s) can't do their job to the extent that pleases both their manager, and the employee, then yeah.. the manager has an obligation to step in and make the situation right.

You can't generalize every situation, similar to this one, where someone asks to speak to a supervisor into one measly category, there are other factors that determine whether or not the guy is right, or wrong, to ask for the supervisor and, to me, this sounds like a perfectly valid reason.

As for the OP: Call back, and don't stop calling back. If you're not satisfied with the product, keep asking for a supervisor if you have to. It's your money, you earned it and you deserve to get what you paid for.. plain and simple.

Of course, always be nice and polite.. being rude and whining (not saying you are) won't get you anywhere.. especially when it comes to 'tech support', who can easily hang up the phone, rather than help you.

-Michael

PS: I'm not taking sides, I'm simply correcting the above post for clarity.


EDIT: Just to make myself clear, once again. I do believe that the OP should have read the Terms and Conditions more thoroughly before purchasing the LCD, but Newegg customer support has an obligation to at least let the guy speak to a supervisor, and he has the right to do so without being criticized and made fun of for it. He also has the right to dispute his purchase, if he feels he hasn't received what he paid for.
 
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jbrdbr111x said:
Yeah I don't want to try anything that might be illegal, but I do wish they'd replace it or refund me.. http://www.newegg.com/Product/Product.aspx?Item=N82E16824236050

That's the monitor I purchased...
Click to expand...

Its not illegal to do this, especially to Wal-mart. all they do is ship it back to the manufacturer and they get their money back, so technically, its like letting Wal-Mart take care of the issue for you...they just dont know what all you went through up till this point.
 
jbrdbr111x said:
Just a warning out there to those wishing to shop for electronics online.. NewEgg has THE WORST Customer service out there, they sell faulty products and scam..

Go to somewhere more reputable like BestBuy, CircuitCity, etc if you want better customer service.. Just had to drop this warning so nobody has to go through the hell I have with this shit company.. :mad:
Click to expand...

2 of my friends and I have all bought EVERY piece of our computer from NewEgg.

they ship insanely fast, and everything worked excellent.
i love the site.
great prices too.

"go to bestbuy" LOLOL
 
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jbrdbr111x said:
No I was just wondering why so many of you Especially you have to be a dick to me.. I have done nothing to you.. I would like to close this account, is that so difficult for your elitist mind to grasp?

Do you really like flaming people so much that it gives you a good feeling inside? If so you're a pretty sad person.. What turned out to be a simple post about a customer service experience I had is now turned out to be a harassment against me type of thread which I think is pretty shitty..
Click to expand...

yet you keep coming back to read the responses...
 
Iv only bought memory and a G card from them and haven't had any issues with em ever. My rule of thumb is never to buy a monitor online. It may be slightly cheaper, but id rather have the comfort of being able to swap one out if a single pixel is bad on it.
 
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jbrdbr111x said:
Just a warning out there to those wishing to shop for electronics online.. NewEgg has THE WORST Customer service out there, they sell faulty products and scam..

Go to somewhere more reputable like BestBuy, CircuitCity, etc if you want better customer service.. Just had to drop this warning so nobody has to go through the hell I have with this shit company.. :mad:
Click to expand...


Rofl this made my day thank you.

Tech support @ Newegg is AWESOME...I made a review about UPS kicking my package once and actually was contacted and given a 15 dollar credit with a apology a few days later.

Also I use to work and Best Buy and they are as crooked as they come.

Also why are you even mad at Newegg?


Also support at Best Buy and Circuit City is a joke their repair/geeksquad is laughable at best. I use to work at Best Buy and its the ONLY job I have had that made me feel dirty every day. I can't stand ripping people off daily for 9 bucks a hour.



Mr. Johanssen said:
which they replaced in 6 business days (4 days to get to them , 2 days to get one back), and all i paid was shipping there. you're the first i've ever heard of having issues with NewEgg.
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I have never paid shipping on any items that were faulty in the US...reason I love them....what I do is have it charged again so I can get it in 2 days vs waiting 6 ^-^
 
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ive ordered from newegg tons of times as a matter of fact i get all my computer stuff from there, and ive gotten a couple digi cams from there and a few other things and have never had ne bad customer service even with faulty products they have been great about gettin the problem fixed for me
 
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