NewEgg sucks..

J

jbrdbr111x

New Member
Just a warning out there to those wishing to shop for electronics online.. NewEgg has THE WORST Customer service out there, they sell faulty products and scam..

Go to somewhere more reputable like BestBuy, CircuitCity, etc if you want better customer service.. Just had to drop this warning so nobody has to go through the hell I have with this shit company.. :mad:
 
What exactly was your bad experience?

I just recently made an order from them and my stuff came in four days, very nicely packaged, and worked perfectly without any tweaking.
 
Irishwhistle said:
What exactly was your bad experience?

I just recently made an order from them and my stuff came in four days, very nicely packaged, and worked perfectly without any tweaking.
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I ordered an LCD monitor that was faulty, they told me I had to contact the manufacturer for a certain number before they would issue an RMA #, I called the manufacturer and they said there's no such number, so I called back newegg and told them, then they said without that number they would charge me a 15% restocking fee to deal with the defective monitor before they would send me a replacement, plus I would have to pay shipping both ways again which the 15%, + S/H lost to me, + S/H back to them + S/H back to me for a replacement will probably end up costing more than the monitor itself..

I asked why they couldn't do a simple exchange for a working monitor and they said "That's not our policy".. And they have been VERY rude to me the several times I've contacted them..

What turned out to be (Hopefully) a replacement monitor for my failing one, ended up a money pit with shitty customer service.. :mad:
 
Dude, serously, that's lame. You buy ONE time, have bad expereince and you tell everyone they suck. You are the first person I have EVER heard say that newegg sucks. Everytime I have had a problem they always take care of it. In fact, somethig I bought ran out of waranty, but they were gonna send me the money I payed to get a different wireless card. Chances are you bought some item from an off brand company, and your part came in, and after it ran out of waranty you contacted them and had tough luck. Quit whining, if you go to best buy/circut city you will pay 150 bucks for somthing that costs 50 on new egg, no over exageration. I bought a 8500GT from newegg early this year, and from those stores it would have costs 150 bucks, so what kind of shit is that supposed to be?

Please close this thread, and let it die off everyone, it is annoying.

EDIT: You posted again before I posted. The number is not newegg's fault. It is the manufacturs fault. And what brand waa the monitor?
 
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:D my EVERY experience was good with them. Once I bought RAM and it did not fit. They were not supposed to e allowed to give me my money back but they did AND I don't thinkI paid shipping. Either they payed it or I have not yet payed my paernts :P
 
Elimin8or said:
Dude, serously, that's lame. You buy ONE time, have bad expereince and you tell everyone they suck. You are the first person I have EVER heard say that newegg sucks. Everytime I have had a problem they always take care of it. In fact, somethig I bought ran out of waranty, but they were gonna send me the money I payed to get a different wireless card. Chances are you bought some item from an off brand company, and your part came in, and after it ran out of waranty you contacted them and had tough luck. Quit whining, if you go to best buy/circut city you will pay 150 bucks for somthing that costs 50 on new egg, no over exageration. I bought a 8500GT from newegg early this year, and from those stores it would have costs 150 bucks, so what kind of shit is that supposed to be?

Please close this thread, and let it die off everyone, it is annoying.

EDIT: You posted again before I posted. The number is not newegg's fault. It is the manufacturs fault. And what brand waa the monitor?
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First of all, there's no need to be a Dick about it ok? I never attacked you personally, nor should you attack me!.. I was merely setting out a warning for poor customer service..

The Warranty DID NOT run out, nor was it some off brand!! I JUST PURCHASED THIS MONITOR A WEEK AGO!..
 
jbrdbr111x said:
First of all, there's no need to be a Dick about it ok? I never attacked you personally, nor should you attack me!.. I was merely setting out a warning for poor customer service..

The Warranty DID NOT run out, nor was it some off brand!! I JUST PURCHASED THIS MONITOR A WEEK AGO!..
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Sorry. I just got pissed off that you had to get ONE bad experince and then judge Newegg as the worst site ever. And I never attacked you. But like I said: It is not neweggs fault if the manufactur can't get their stuff straight. What you SHOULD do though is ask newegg whre to find the number, maybe you got the wrong name of the number, and thatm ight help stuff out.
 
From what i know a lot of people use newegg and really enjoy it! I know OMEGA has had no problem, besides the delivery time, but otherwise he has had really good service.

And to return it, yes you have to have a number from the manufacturer as the referall so newegg can send it off, as far i know.... :o

Cohen :o
 
lol @ the thought of best buy having better customer service, the fleas on my dogs ass give better customer service than those rejects...
 
hahaha! just compare prices from bestbuy/circuit city to newegg, and you'll see they charge almost double for most items, and newegg is known for having great customer service
 
I think we'd all be willing to over look this topic. :) If anyone, blame the manufacturer of the monitor and there unwillingness to help you find the right number.
 
Dude, we've had like 25 transactions from them and NO problems whatsoever. I think you just had bad luck! ;)
 
Yea Newegg pwns. Probably just a bad experience, it happens, just consider all the customers they have every single day.
 
jbrdbr111x said:
Just a warning out there to those wishing to shop for electronics online.. NewEgg has THE WORST Customer service out there, they sell faulty products and scam..

Go to somewhere more reputable like BestBuy, CircuitCity, etc if you want better customer service.. Just had to drop this warning so nobody has to go through the hell I have with this shit company.. :mad:
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and the award for the most ill-founded quote ever goes to............

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you
 
I don't know what happened exactly, but they have awesome customer service! Once I bought a laptop and then it went on sale a week later and they agreed to credit me the difference! They are also really good about RMA's, the select few items that I needed to send back have been approved and I've been refunded.

ramodkk said:
I mean they even gave Omega a $5,000 shopping spree, how bad can that be... LOL
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haha! Now I want to win another shopping spree from them :P
 
jbrdbr111x said:
Someone please just direct me on how to close out my CF account and I'll be on my way....
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I've had enough Flaming/Harsh replies for one day, and this isn't the only time on these forums either.. I was flamed so horrible months and months ago that a mod had to delete a post and apologize about it.. (Hence why I stopped posting or even coming to the forums often because of such)

It's sad really.. This is SUPPOSED to be a place where people come here to post helpful advice to others.. I was posting regarding my experience and just setting a warning (as I would hope others would warn me too) about problems with a company..

But instead of looking at my issue and saying "OMFG you're lying, stop whining, you're probably trying to return out of warranty" etc etc It could of been looked at with non newegg worshiping eyes and not jump all over me..

To most of you it may be easy to say something like cut your losses buy something else, etc, but I can't.. I'm stuck on disability and it took me many months to save up for a mid $200 monitor, so yeah not getting my money back OR a replacement that works IS a big deal to me.. I don't come across an extra $200 every day you know..

But if there is a kind soul out there that is willing to help me and direct me to how to close this account?
 
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