Norton IS adaware

J

Jon Boy

New Member
OMG I cant f'ing believe it. Norton have now resorted to making there product in a way ad aware or a virus.

I have avoided Norton like the plague for the past 5 years. Now I turn my computer on and suddenly Norton System Scan is installed, which I have most definitely never given my permission for. So I think well maybe there was a slim chance it came bundles with something else, so un-installed it.

Well I leave my computer turn it off and go out. When I get home and boot it up again. It has reinstalled itself. Surly this is illegal ! !

Jon
 
Well thanks I will do that now. Although I was posting more along the lines that I was shocked Norton would do this.

So you think it isn't Norton but just some ad aware posing as Norton?
 
Ok that scanner did not find anything
AVG did not find anything

I'm not going to open the shortcut it puts on my desktop cos I don't know what it is.

Here is a screen shot of the directory its in, its desktop icon AND my processes running.

2008-12-13_0239.png


Does this look like its a legitimate Symantec product? Or is it fake, and if it is real how can they get away with it?
 
Do they create a log file? or will I need to rescan the whole thing. If they do create one I cant find anything in their directories.
 
Jon Boy said:
Do they create a log file? or will I need to rescan the whole thing. If they do create one I cant find anything in their directories.
Click to expand...

In Malwarebytes' the log will be under the "logs" tab.
For HiJackThis you will have to run another scan but it only takes a few seconds, remember to chose "Do a system scan and save a Logfile". Once notepad appears just copy and paste the log in here. :)
 
Thanks for your time this is what I got
Malwarebytes said:
Malwarebytes' Anti-Malware 1.31
Database version: 1495
Windows 6.0.6001 Service Pack 1

13/12/2008 01:21:50
mbam-log-2008-12-13 (01-21-50).txt

Scan type: Full Scan (C:\|D:\|E:\|)
Objects scanned: 50036
Time elapsed: 11 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CLASSES_ROOT\regfile\shell\open\command\ (Broken.OpenCommand) -> Bad: ("regedit.exe" "%1") Good: (regedit.exe "%1") -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
Click to expand...
HiJackThis said:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 03:09:44, on 13/12/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
D:\Vista Applications\Fraps\fraps.exe
C:\Windows\SysWOW64\rundll32.exe
C:\Program Files (x86)\TechSmith\Jing\Jing.exe
C:\Program Files (x86)\Common Files\Nero\Lib\NMBgMonitor.exe
C:\Program Files (x86)\Creative\Sync Manager Unicode\CTSyncU.exe
C:\Program Files (x86)\Analog Devices\SoundMAX\SoundTray.exe
C:\Program Files (x86)\Common Files\Nero\Lib\NMIndexStoreSvr.exe
D:\Vista Applications\AVG\AVG8\avgtray.exe
C:\Program Files (x86)\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
D:\Vista Applications\Quickcam\Quickcam.exe
D:\Vista Applications\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
C:\Program Files (x86)\Java\jre6\bin\jusched.exe
C:\Program Files (x86)\Analog Devices\Core\smax4pnp.exe
C:\Program Files (x86)\Common Files\Logishrd\LQCVFX\COCIManager.exe
D:\Vista Applications\Logitech\SetPoint\x86\SetPoint32.exe
D:\Vista Applications\WinRar\RarExtLoader.exe
D:\VISTAA~1\FREEDO~1\fdm.exe
D:\Vista Applications\Firefox\Mozilla Firefox\firefox.exe
C:\Windows\SysWOW64\NOTEPAD.EXE
D:\Vista Applications\HiJackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - D:\Vista Applications\AVG\AVG8\avgssie.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - D:\Vista Applications\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: FDMIECookiesBHO Class - {CC59E0F9-7E43-44FA-9FAA-8377850BF205} - D:\Vista Applications\Free Download Manager\iefdm2.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - D:\Vista Applications\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [SoundTray] "C:\Program Files (x86)\Analog Devices\SoundMAX\SoundTray.exe"
O4 - HKLM\..\Run: [QuickTime Task] "D:\Vista Applications\Quicktime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [AVG8_TRAY] D:\VISTAA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files (x86)\Common Files\LogiShrd\LComMgr\Communications_Helper.exe"
O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "D:\Vista Applications\Quickcam\Quickcam.exe" /hide
O4 - HKLM\..\Run: [NBKeyScan] "D:\Vista Applications\Nero 8\Nero BackItUp\NBKeyScan.exe"
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "D:\Vista Applications\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files (x86)\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "D:\Vista Applications\Adobe\AdobeReader\Reader\Reader_sl.exe"
O4 - HKLM\..\RunOnce: [NSSInstallation] C:\Windows\SysWOW64\Adobe\Shockwave 11\nssstub.exe /RunOnce
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [Jing] C:\Program Files (x86)\TechSmith\Jing\Jing.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files (x86)\Common Files\Nero\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [CTSyncU.exe] "C:\Program Files (x86)\Creative\Sync Manager Unicode\CTSyncU.exe"
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files (x86)\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = D:\Vista Applications\Office2007\Office12\ONENOTEM.EXE
O4 - Global Startup: Logitech SetPoint.lnk = ?
O8 - Extra context menu item: Append to existing PDF - res://D:\Vista Applications\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://D:\Vista Applications\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://D:\Vista Applications\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://D:\Vista Applications\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://D:\Vista Applications\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://D:\Vista Applications\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://D:\Vista Applications\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://D:\Vista Applications\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Download all with Free Download Manager - file://D:\Vista Applications\Free Download Manager\dlall.htm
O8 - Extra context menu item: Download selected with Free Download Manager - file://D:\Vista Applications\Free Download Manager\dlselected.htm
O8 - Extra context menu item: Download video with Free Download Manager - file://D:\Vista Applications\Free Download Manager\dlfvideo.htm
O8 - Extra context menu item: Download with Free Download Manager - file://D:\Vista Applications\Free Download Manager\dllink.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\VISTAA~1\OFFICE~1\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - D:\VISTAA~1\OFFICE~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - D:\VISTAA~1\OFFICE~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\VISTAA~1\OFFICE~1\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - D:\Vista Applications\AVG\AVG8\avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Windows\SysWOW64\Skype4COM.dll
O23 - Service: Andrea ADI Filters Service (AEADIFilters) - Unknown owner - C:\Windows\system32\AEADISRV.EXE (file missing)
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - D:\VISTAA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - D:\VISTAA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: BlueSoleil Hid Service - Unknown owner - D:\Vista Applications\Bluesoleil\BTNtService.exe
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe
O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVCSer64.exe
O23 - Service: Process Monitor (LVPrcS64) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - D:\Vista Applications\Nero 8\Nero BackItUp\NBService.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NMIndexingService - Nero AG - C:\Program Files (x86)\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: OracleMTSRecoveryService - Oracle Corporation - D:\Oracle\app\oracle\product\10.2.0\server\BIN\omtsreco.exe
O23 - Service: OracleServiceXE - Oracle Corporation - d:\oracle\app\oracle\product\10.2.0\server\bin\ORACLE.EXE
O23 - Service: OracleXEClrAgent - Unknown owner - D:\Oracle\app\oracle\product\10.2.0\server\bin\OraClrAgnt.exe
O23 - Service: OracleXETNSListener - Unknown owner - D:\Oracle\app\oracle\product\10.2.0\server\BIN\tnslsnr.exe
O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: Start BT in service - Unknown owner - D:\Vista Applications\Bluesoleil\StartSkysolSvc.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: Window Washer Engine (wwEngineSvc) - Webroot Software, Inc. - D:\Vista Applications\Webroot\Washer\WasherSvc.exe

--
End of file - 12551 bytes
Click to expand...
 
Hello:

Download and Run ComboFix
If you already have Combofix, please delete this copy and download it again as it's being updated regularly.
Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Combofix should never take more that 20 minutes including the reboot if malware is detected.
If it does, open Task Manager then Processes tab (press ctrl, alt and del at the same time) and end any processes of findstr, find, sed or swreg, then combofix should continue.
If that happened we want to know, and also what process you had to end.

In your next reply i will need:
  • The ComboFix log
  • A fresh HiJackThis log
  • An update on how your computer is running
 
Jon Boy said:
Update .... combo fix apparently does not work on Vista so cant use it
Click to expand...

Dang, i wish they would make it compatible already.

Anyways, run a Kaspersky Online Scan.

Run Kaspersky Online AV Scanner
Using Internet Explorer Go to http://www.kaspersky.com/kos/eng/partner/default/kavwebscan.html and click the Accept button at the end of the page.

Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75 %. Once the license accepted, reset to 100%.
  • Read the Requirements and limitations before you click Accept.
  • Allow the ActiveX download if necessary.
  • Once the database has downloaded, click Next.
  • Click Scan Settings and change the "Scan using the following antivirus database" from standard to extended and then click OK.
  • Click on "My Computer" and then put the kettle on!
  • When the scan has completed, click Save Report As...
  • Enter a name for the file in the Filename: text box and then click the down arrow to the right of Save as type: and select text file (*.txt)
  • Click Save - by default the file will be saved to your Desktop, but you can change this if you wish.
Copy and paste the report into your next reply along with a fresh HJT log and a description of how your PC is behaving.


In your next reply i will need:
  • The Kaspersky log
  • A fresh HiJackThis log
  • An update on how your computer is running
 
All that the Kaspersky scan showed was this
2008-12-13_1951.png

So as it found nothing I did not bother doing the HTS scan again. I will try Super Anti Spyware no, it has come highly recommended to me.
 
Ok it was an official Norton application. But one I did not give permission to be on my computer. And definitely not to keep reinstalling itself. Anyway after a very arsey email to them. I was told to uninstall the program then delete some temporary folders. TBH I could not be bothered to read what they put, so uninstalled it then did disk clean up. That fixed it and its gone forever :). Thanks for the time you put in.

Jon
 
I believe that norton sytstem scanner is an option to install when you download the new Java install program.
 
I was surprised nobody thought of just telling him to try running the norton uninstall utility. It would have saved a lot of time.
 
My opinion Norton 360 is the crappest AV in the world. I used it on my new computer (Years Subscription) when the year ran out went to AVG did a scan with AVG and i found Adware, Trojans, Spyware God knows how many Tracking cookies etc
 
You must log in or register to reply here.
Back
Top