New Computer Sux

D

dorkins

New Member
I purchased a compaq presario from circuit city new in august. It never really ran like i thought it should, but as time went on, the computer got worse and worse. it has not built up with spy.adware, because i can it every day, i also have norton internet security running too.

I have formated it about 3 times, trying to get it to run better, with no luck.
the problem is, it lags like crazy! if im watching a movie, i cant do anything else! I cant even play games on it, because it is too unstable. i just tried moving a 4 gig file to a removable hard drive, and the computer froze halfway through (much like it does while i do just about anything above using the internet)

i have a cable modem.

the computer is a Compaq Presario SR1550NX, specs can be found here

what is the problem here?
 
sounds like a conflict of a sort... have you installed any new hardware/software? Can you still return it? ;)
 
only new hardware i installed, was a dual layer dvd+/-rw

i have a lot of software, but cant see any of it causing that kind of problem (the computer freezing..)

and, i dont think i can return the computer, or else i would
 
installed software

adobe acrobat reader 6.02 Update
adobe photoshop cs
adobe reader 6.0.1
agere systems PCI soft modem
Bitlord 1.1
DAEMON Tools
Drug Ware
Google Toolbar
HighMAT Extension to Microsoft Windows XP CD Writing Wizard
HP Deskjet 5700
InterVideo WinDVD Player
iTunes
J2SE Runtime Environment 5.0
J2SE Runtime Environment 5.0 update 4
kbd
LiveReg (Symantec Corporation)
LiveUpdate 2.5 (Symantec Corporation)
Magic ISO Maker v5.0 (build 0166)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB886903)
Nero OEM
Norton Internet Security 2005 (Symantec Corporation)
Norton Security Center
PS2
Python 2.2 pywin32 extensions (build 203)
Python 2.2.3
Quicktime
RealPlayer
SiS VGA Utilities
Sonic Express Labeler
Sonic MyDVD Plus
Sonic RecordNow Audio
Sonic RecordNow Copy
Sonic RecordNow Data
SpySubtract
Trillian
WeatherBug
Windows Installer 3.1 (KB893803)
Windows Media Connect
WinRAR archiver



only startup items enabled are
daemon
Weather
SpySubtract
 
all startup processes (not all are selected)

daemon
weather
spysubtract
alcxmntr
ccApp
ctfmon
hpcmpmgr
HPBootOP
hpzts10
lsburnwatcher
nerocheck
rundll32
jusched
sndmon
realsched
adobe gamma loader
 
Weatherbug is spyware, you probably have more!
Post a hijack this log in computer security section on this forum!
 
your problem is 512 meg of ram and norton IS. I ran NIS for a while and it killed my system. It is the biggest resource hog ever.

I run mcafee enterprise which eats almost no resources yet is very robust. That with microsoft anti-spyware, occasional spybot scans and the intelligence to recognize i really won't win an i-pod if I can whack the monkey has kept my system problem free for years. Just try uninstalling Norton (unplug your net connection if you're paranoid) and see how it runs.
 
vortmax said:
your problem is 512 meg of ram and norton IS. I ran NIS for a while and it killed my system. It is the biggest resource hog ever.
Click to expand...
I quite doubt it :rolleyes: I run norton2005 and it uses about 8mb of ram unless I am doing a scan!

Your hijack this log does not look bad except for weather bug and a couple of unnecessary processes running in the background!

Uninstall weather bug and then open hijack this and do a system scan only and check the following entry!

O4 - Global Startup: SpySubtract.lnk = C:\Program

O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\PROGRA~1\AWS\WEATHE~1\Weather.exe (HKCU)

Close all open windows and browsers, and hit "Fix Checked".

I know spysubtract was bundles software but get rid of it, it might conflict with norton!

Download ad-aware and spybot search and destroy along with ewido for your spyware protection arsenal!

Then lets check your operating system, type in sfc /scannow in your run box and see if it comes up with anything.

I have the compaq sr1220nx and it runs like a raped ape, I up graded to 1mb of ram and a stand alone video card because it was not powerful enough for video editing but before I did that it could do just about anything like burning a cd and downloading songs and surfing the web at same time without any issues and I only had 512mb of ram and ran norton in the back ground!

This is going to be a step by step process so try not to get fusterated, we are just going to start with the easy stuff first but we will get to the bottem of it!

After you do the steps above download ewido you may have a trojan, http://www.ewido.net/en/ update ewido defenitions reboot in safe mode do a complete system scan and fix what it finds and then post back and tell us how your computer is running and we will go from there!
 
Last edited:
i will get this done when i get home from school, but just fyi, i have experimented with disabling norton, with no luck...

so, i dont think its norton
 
dorkins said:
i will get this done when i get home from school, but just fyi, i have experimented with disabling norton, with no luck...

so, i dont think its norton
Click to expand...

Its not norton, my computer runs just as fast with it on as when its off!
 
sfc /scannow
test run, no results displayed

all programs downloaded and quick run, deep scan in process now...

so far, not much change
 
cell4me said:
Its not norton, my computer runs just as fast with it on as when its off!
Click to expand...

Not that I think it's the problem in this case (because I don't) But Norton 2005 and NIS are two different things and NIS tends to cause a lot of issues with some peoples computers. We get issues in my shop all the time with NIS causing issues with other programs. The problem is, it's too secure in some areas and not secure enough in others.
I am not a big fan of Norton either way. Much better antivirus programs out there for free rather than wasting money on Norton.

Sorry for being off topic.
 
new log file...

Logfile of HijackThis v1.99.1
Scan saved at 4:53:23 PM, on 10/26/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
c:\Program Files\Norton Internet Security\ISSVC.exe
c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
c:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\D-Tools\daemon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Adobe\Acrobat 6.0\Reader\AcroRd32.exe
C:\WINDOWS\system32\WISPTIS.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TY... io&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TY...rio&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TY...rio&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TY...rio&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TY... io&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TY...rio&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TY...rio&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TY...rio&pf=desktop
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TY... io&pf=desktop
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://ie.redirect.hp.com/svs/rdr?TY...rio&pf=desktop
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [DAEMON Tools-1033] "C:\Program Files\D-Tools\daemon.exe" -lang 1033
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (file missing)
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (file missing) (HKCU)
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (file missing) (HKCU)
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1129235463484
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/actives...ree/asinst.cab
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - c:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Unknown owner - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
 
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