Mcafee detection signature is more than 30 days old and Internet connection issues

Please provide me with an uninstall list from hijackthis. open hijackthis click on open misc tools section, click on open uninstall manager and then click on save list. copy and paste that list back here. I see some possible issues in your log.
 
Hi John, here we go

2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
4oD
Acrobat.com
Acrobat.com
Activation Assistant for the 2007 Microsoft Office suites
Adobe AIR
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Reader 9
Adobe Shockwave Player
Adobe Shockwave Player 11
AIM 6
AppCore
Apple Mobile Device Support
Atheros Driver Installation Program
Bonjour
ccCommon
Choice Guard
Cisco EAP-FAST Module
Cisco LEAP Module
Cisco PEAP Module
Compatibility Pack for the 2007 Office system
Component Framework
Conexant HD Audio
CyberLink DVD Suite
CyberLink YouCam
CyberLink YouCam
DivX Codec
DivX Converter Mobile
DivX Player
DivX Web Player
ESU for Microsoft Vista
getPlus(R) for Adobe
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
Google Updater
HDAUDIO Soft Data Fax Modem with SmartCP
Hewlett-Packard Active Check for Health Check
Hewlett-Packard Asset Agent for Health Check
Highlight Viewer (Windows Live Toolbar)
HiJackThis
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Active Support Library
HP Customer Experience Enhancements
HP Doc Viewer
HP DVD Play 3.7
HP Easy Setup - Frontend
HP Help and Support
HP Quick Launch Buttons 6.40 D3
HP Total Care Advisor
HP Update
HP User Guides 0118
HP Wireless Assistant
HPNetworkAssistant
Java(TM) 6 Update 5
Java(TM) 6 Update 7
LabelPrint
LG PC Suite II
LG USB Modem driver
LightScribe Applications
LightScribe System Software 1.12.33.2
LiveUpdate (Symantec Corporation)
LiveUpdate (Symantec Corporation)
Macclesfield College Toolbar
Macclesfield_College Toolbar
Malwarebytes' Anti-Malware
Map Button (Windows Live Toolbar)
McAfee SecurityCenter
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook 2007
Microsoft Office Outlook 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Search Enhancement Pack
Microsoft Sync Framework Runtime Native v1.0 (x86)
Microsoft Sync Framework Services Native v1.0 (x86)
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
MSVCRT
MSXML 4.0 SP2 (KB954430)
muvee autoProducer 6.1
My HP Games
NetWaiting
Norton Internet Security (Symantec Corporation)
NVIDIA Drivers
O2 Connection Manager
Power2Go
PowerDirector
QuickPlay SlingPlayer 0.4.6
QuickTime
Realtek USB 2.0 Card Reader
Rosetta Stone Ltd Services
Sage Instant Accounts v15
Security Update for 2007 Microsoft Office System (KB951550)
Security Update for 2007 Microsoft Office System (KB951550)
Security Update for 2007 Microsoft Office System (KB951944)
Security Update for 2007 Microsoft Office System (KB951944)
Security Update for 2007 Microsoft Office System (KB960003)
Security Update for Microsoft Office Excel 2007 (KB959997)
Security Update for Microsoft Office OneNote 2007 (KB950130)
Security Update for Microsoft Office PowerPoint 2007 (KB957789)
Security Update for Microsoft Office system 2007 (KB954326)
Security Update for Microsoft Office system 2007 (KB954326)
Security Update for Microsoft Office system 2007 (KB956828)
Security Update for Microsoft Office Word 2007 (KB956358)
Security Update for Microsoft Office Word 2007 (KB956358)
Sky Broadband
Smart Menus (Windows Live Toolbar)
Spelling Dictionaries Support For Adobe Reader 9
Synaptics Pointing Device Driver
Update for 2007 Microsoft Office System (KB967642)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB952142)
Update for Microsoft Office Outlook 2007 Help (KB957246)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update for Outlook 2007 Junk Email Filter (kb968503)
Viewpoint Media Player
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Essentials
Windows Live Favorites for Windows Live Toolbar
Windows Live Messenger
Windows Live Sign-in Assistant
Windows Live Toolbar
Windows Live Toolbar Extension (Windows Live Toolbar)
Windows Live Upload Tool
 
Please uninstall the following items.

Acrobat.com
Acrobat.com
Adobe AIR
Adobe AIR
Adobe Shockwave Player
Java(TM) 6 Update 5
Java(TM) 6 Update 7
LiveUpdate (Symantec Corporation)
LiveUpdate (Symantec Corporation)
Norton Internet Security (Symantec Corporation) most likely this is the cause of your issue.
Viewpoint Media Player

You have 2 internet security programs installed and active, you should only have one. Most likely this is your issue why you can't update anything.

After you get done uninstalling them, please go here and download and install the latest version of java

http://www.java.com/en/download/index.jsp
 
johnb35 said:
Please uninstall the following items.

Acrobat.com
Acrobat.com
Adobe AIR
Adobe AIR
Adobe Shockwave Player
Java(TM) 6 Update 5
Java(TM) 6 Update 7
LiveUpdate (Symantec Corporation)
LiveUpdate (Symantec Corporation)
Norton Internet Security (Symantec Corporation) most likely this is the cause of your issue.
Viewpoint Media Player

You have 2 internet security programs installed and active, you should only have one. Most likely this is your issue why you can't update anything.

After you get done uninstalling them, please go here and download and install the latest version of java

http://www.java.com/en/download/index.jsp
Click to expand...


Ok, great, shall i remove these vis my control panel or via the Hijack unistall delete button?
 
Hi There,

I have finally unistalled those items, the norton was a little tricky and i needed to go and download a removal tool.

Well... I have now been able to download the update to Malware taht it wouldnt allow me to do before and I am now running an update on Mcafee that it would never do previously. I still have the error on it saying no fully protected as signature file is more than 30 days old.

The only thing I have not tried (due to the time it is in the uk,) is downloading all the windows updates, as every time I allow the updates, when I try to connect to the internet it wont allow me to and I then have to do a system restore to remove the updates.

I will try that tommorrow - would you expect this to be connected to everything we have just done or is this a seperate issue?

If I have an issue, can i continue the post on here or do i need a new thread.

And can I say a big THANKYOU for your help ánd your patience. I only stumbled on this site by chance and I can not praise you enough.

Thanks
 
Just keep updating mcafee until the message doesn't appear. As far as windows updates goes, you might want to try downloading them individually until you find out which one is causeing the issue and not download that one.

If you have any more issues please come back to this thread and continue to post, don't make a new thread, that way i'll get an email confirmation and we'll reply back to you.

Also thank you for giving your thank you. I'm glad I could help.
 
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