Email won't send, using Outlook 2003, please help

F

fmonte

Member
Checked all the settings with my ISP (Verizon). They confirmed that everything on the email account was entered properly, so they told me it was something wrong with my computer. I am not sure what they mean by that because I have been using this computer and Outlook 2003 for the last 5 years with no problems. Also, I am talking about not being able to send just a small email with no attachments. Any ideas of what I can try to resolve this issue will be greatly appreciated. Sincerely, Frank
 
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I see they have a lot of issues with their email :O
Did you compare your settings to the ones they have here?

Gmail works great in Outlook 2003, btw.
 
Thanks for taking your time to reply, I did already have the settings that you linked me to. Any other thoughts. I don't want to change the email address to gmail because I already have cards with the verizon address.
 
What are your Ports set at?

To find out, go to Tools > Email Accounts > View or Change > Change > More Settings > Advanced. Default is 110 and 25. Try changing to 995 and 465 and make sure both boxes next to them are checked.
 
Also MS has a troubleshooting KB article:
http://support.microsoft.com/kb/813514

Does Verizon have web mail settings that allow you to auto-forward your business card email address to either a proper domain email or gmail? Might be a good idea to register a domain with email for your business. That way you have more control and are not married to Verizon.
 
Ports are set at 995 and 465 and both boxes are checked. Please explain what I need to do to check my firewall and/or router port settings. I went to control panel/firewall but I did not see any boxes to enter port settings. I have no idea where to look for router settings. Thanks again.
 
Are you sure its just not their email server isn't down? If everything worked the day before and nothing has changed then it should still work.
 
fmonte said:
Ports are set at 995 and 465 and both boxes are checked. Please explain what I need to do to check my firewall and/or router port settings. I went to control panel/firewall but I did not see any boxes to enter port settings. I have no idea where to look for router settings. Thanks again.
Click to expand...

Using your own router or Verizon's? Only firewall software Windows or are you also using something like Norton or another program?
 
Verizon router, Windows firewall software only.

John: I talked to Verizon today and they did not say that their server was down. I am able to receive, I just can't send.
 
I doubt very highly that this has anything to do with his router settings. As long as he is getting internet, should be able to receive and send email with no problems.

What error message are you getting when you try sending email?
 
johnb35 said:
I doubt very highly that this has anything to do with his router settings. As long as he is getting internet, should be able to receive and send email with no problems.

What error message are you getting when you try sending email?
Click to expand...

Agreed. It's definitely sounds like a misplaced setting in Outlook. An actual error message would help.

Let's review what your account settings should be...

Log on using SPA should be unchecked

Incoming mail server: pop.verizon.net
Outgoing mail server: smtp.verizon.net

Click the "More Settings" button. Under the "Outgoing Server" tab, verify SMTP Requires Authorization and you are using the same settings as your incoming server. Under the "Advanced" tab, re-verify your ports are 995 and 465 and both SSL boxes are checked.
 
imsate, I did all that, it is setup as you describe.

Here is the area message:

Sending' reported error (0x800CCC7D) : 'Your outgoing (SMTP) server does not support SSL-secured connections. If SSL-secured connections have worked in the past, contact your server administrator or Internet service provider (ISP).'
 
In the Advanced tab in the More Settings area, try unchecking only the Outgoing Server SSL box.
 
Very odd indeed. Everything else is entered 100% correct? You're triple and quadruple checked? No STMP instead of SMTP or a comma instead of a period anywhere?

Could you post a list of all the settings you have (barring email addy and password of course!) starting from the Account screen (and include the settings for tabs listed under More Settings)?
 
Did you even try to see if the SMTP server works using the TELNET command in CMD?
If not,open CMD and type:

telnet smtp.verizon.net 465

I just tryed it and the server seems to work.

I had the SAME problem as you do.Only I used Outlook Express 6 instead.
I also tryed (back then) everything you did.I even made a small program to send an E-mail message based on the SMTP server,but the damn message just did not want to send.I was able to receive messages,but NOT send them.
And finally at the end it turned out that I did EVERYTHING right,but my ISP (internet service provider) blocked me from sending E-mail messages locally from ANY program and that includes Microsoft outlook.
I aksed them why they did that and they said that I must have gotten a virus which kept sending some stupid E-mails ALL THE TIME lol so for the safety,they disabled me from sending any mail messages locally.Of course it was not my computer that got infected and which caused this.It was my mom's laptop which was full of crap lol...it barely worked lmao!
So I erased her laptop from viruses and then called them,explained them that I have cleaned her laptop and that now they can unblock the SMTP mail sending locally and once they unblocked it,I was able to send E-mail messages locally just fine.

So you MUST call your ISP and ask them if they blocked you from sending E-mail messages from LOCAL PROGRAMS such as Outlook.





Cheers!
 
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