Dell Ignorance!

S

Spydr2000

New Member
Like many people that have issues with Dell, I like to share my story of their ignorance and poor service.

I had purchased a DELL Inspiron 1525 2 years ago. Since then I've replaced the back cover 3 times and addressed Dell of the issue.

The problem is a poor design with the metal insert in the back cover which the hinges screw into. The inserts are surrounded by a thin wall of plastic and upon opening and closing these inserts bind the plastic breaking the wall holding the insert.

I contacted DELL once again and the just want nothing to do with me. I had offered to send my covers back at my cost just so they could see why they break. DELL didn't want any part of it. They told me they are not aware of any hinge issue with these computers but yet I can search and find many of people who have.

I will never buy another DELL. I feel sorry for the people who have had this issue as well. I plan to post my story across the internet of their ignorance of a product issue.
 
Well, whether its the cause or not. Dell doesnt want to know about it, unless hundreds or thousands start complaining about it. Why (recall)!!
 
StrangleHold said:
Well, whether its the cause or not. Dell doesnt want to know about it, unless hundreds or thousands start complaining about it. Why (recall)!!
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Would you like your laptop in 2 pieces? try using it like that for awhile than ask yourself if you should keep fixing something they designed wrong?
 
You know what your problem is?

You bought an INSPIRON! You paid for garbage.

Go Latitude or go somewhere else. Latitude = Quality.
 
voyagerfan99 said:
You know what your problem is?

You bought an INSPIRON! You paid for garbage.

Go Latitude or go somewhere else. Latitude = Quality.
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I bought what I could afford, I also thought DELL made good products. I was wrong.

I just want others to know I was willing to send DELL broken parts at my cost and get nothing in return so they can see for themselves why they don't hold up and fix this in the future. What they told me with ignorance is that they don't care. So if they feel that way I think the public should know what jerks they are.
 
I have an Inspiron 1525 and you do get what you pay for. I overworked mine and it needs a new HD but apart from that it did what it was supposed to do. The problem with Dell is their company like most now days is off in cyberspace somewhere, so getting decent customer support can be problematic. My contact with them (once I got past the robots) was ok, they did tend to email/phone to follow up more than neccessary and ordering on their website is like navigating a maze. Like any product there are flaws in design, you live and learn.
 
My computer works it never failed me as in working even in 2 pieces. I addressed to them the issues of them breaking on people. They refuse to acknowledge of such a issue even though people have posted this problem with them. That's like buying a new car and the door falls off and the manufacture tells you it's your problem. The car still starts right? Have a nice day.

So your telling me that's how you would like to be treated?
 
spydr2000 said:
That's like buying a new car and the door falls off and the manufacture tells you it's your problem.
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It's a 2 year old laptop, what's the length of warranty?

spydr2000 said:
So your telling me that's how you would like to be treated?
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I've been treated a lot worse in life. What are the practical steps you are going to take to resolve the problem?
 
Spydr2000 said:
Like many people that have issues with Dell, I like to share my story of their ignorance and poor service.

I had purchased a DELL Inspiron 1525 2 years ago. Since then I've replaced the back cover 3 times and addressed Dell of the issue.

The problem is a poor design with the metal insert in the back cover which the hinges screw into. The inserts are surrounded by a thin wall of plastic and upon opening and closing these inserts bind the plastic breaking the wall holding the insert.

I contacted DELL once again and the just want nothing to do with me. I had offered to send my covers back at my cost just so they could see why they break. DELL didn't want any part of it. They told me they are not aware of any hinge issue with these computers but yet I can search and find many of people who have.

I will never buy another DELL. I feel sorry for the people who have had this issue as well. I plan to post my story across the internet of their ignorance of a product issue.
Click to expand...

I have this problem, but it really is my only one. And my laptop is 5 or 6 years old.

voyagerfan99 said:
You know what your problem is?

You bought an INSPIRON! You paid for garbage.

Go Latitude or go somewhere else. Latitude = Quality.
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Disagree. I love my inspiron. Although Latitudes are pretty nice to, and may be better, Inspirons aren't always bad.
 
Dramen said:
I've been treated a lot worse in life. What are the practical steps you are going to take to resolve the problem?
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I tried to resolve the issue of their quality and at my cost. I have repaired my computer out of my pocket more than once and know why it breaks. I had talked to DELL the deny all claims of this happening even though it has happened to many people (it's all over the internet). Their ignorance of telling me there is nothing they can do for me has led me to settling this my way. I'm creating a website of the issue. I'm am making a very detailed video on youtube about the issue and their service. All this will be cast across Twitter, Facebook, Youtube and mass email. It will also come up first in Google search on Dell. I will include tons of proof on others having the same issue. I know my findings of their crap part or true!

I might be one person they think they can just screw over but I'm sure I can reach millions!
 
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I sense a defamation case looming. You could put all your energy into improving the design fault then pitch it to Dell and make money off it, good luck with your...venture.
 
They can do this, and they will. I had an XPS M1210 for a while, and at one point, when it came back from warranty repairs for the second time, it ran unbelievably hot...particularly the GPU. Eventually, it just refused to charge and died. After the warranty expired, of course.

As it turns out, somewhere along the line they revised either the chipset or the heat pipe. (the heat pipe on this one is the actual contact surface for the heat sink) Where the GPU chip should have been touching the heat pipe, there was actually about a 1mm gap, maybe a bit bigger. Rather than put a thermal pad there, like they had with the CPU, they just filled it with thermal grease. It was running well over 100C at idle. Of course, at the time, I had no clue how to fix it, so eventually one of the resistors on the mobo failed and it no longer worked.

Compounding the matter, I discovered that the fan was set so that it doesn't kick into high speed until well over what would be a safe temperature.

It was a $2k laptop (in hindsight, not a good buy), and died in just over two years due to dell's ignorance. I wouldn't be surprised if it was on purpose.
 
Dramen said:
I sense a defamation case looming. You could put all your energy into improving the design fault then pitch it to Dell and make money off it, good luck with your...venture.
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I don't think you understand. Dell doesn't care. My findings are true there actions were just as I described. No slander there. A lawyer told me once it is not slander if it's true.

There are 2 things cause the back cover to break. One is the weak design of screw inserts. The other is the incredibly strong hinge it is fastened to. If I were to give you a hinge you would not be able to open or close it with your bare hands. That is a bit strong for a piece of plastic. I have 3 broken back covers and I take care of my things. My computer still looks like new, so I'm not neglecting it. So, I will be ok.
 
Spydr2000 said:
I tried to resolve the issue of their quality and at my cost. I have repaired my computer out of my pocket more than once and know why it breaks. I had talked to DELL the deny all claims of this happening even though it has happened to many people (it's all over the internet). Their ignorance of telling me there is nothing they can do for me has led me to settling this my way. I'm creating a website of the issue. I'm am making a very detailed video on youtube about the issue and their service. All this will be cast across Twitter, Facebook, Youtube and mass email. It will also come up first in Google search on Dell. I will include tons of proof on others having the same issue. I know my findings of their crap part or true!

I might be one person they think they can just screw over but I'm sure I can reach millions!
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Um, its not a big deal or anything, but that is not my quote, could you please take me off of it? That was someone before me that somehow got mixed up.
 
Sorry I have seen, touched, and worked with 1000s of Dells. They are horrid, and their support is horrid. The only thing they got going for them is their pricing.
 
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