Computer restarts by itself

Since you aren't really good in troubleshooting, you better stay with something that gives you a decent warranty. Most tech guys like myself build their own. The reset pc should have given the option to keep your data and programs.

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johnb35 said:
Since you aren't really good in troubleshooting, you better stay with something that gives you a decent warranty. Most tech guys like myself build their own. The reset pc should have given the option to keep your data and programs.

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Yes , I clicked on "Keep my files" but it still deleted most of my desktop icons
 
Well after two weeks of silence it happened again. The computer restarted on its own again. this shows that Dell is incapable of fixing this problem because they don't even know what causes it. It really isn't that bothersome as long as it doesn't get worse in the future ? The hardware technician that came out to my house ,that Dell sent, said that it is not a hardware issue.
 
peter912 said:
Well after two weeks of silence it happened again. The computer restarted on its own again. this shows that Dell is incapable of fixing this problem because they don't even know what causes it. It really isn't that bothersome as long as it doesn't get worse in the future ? The hardware technician that came out to my house ,that Dell sent, said that it is not a hardware issue.
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To be fair, if your issue is that intermittent it's pretty damn hard to track down the issue. The tech isn't gonna camp out at your house until it happens again and as a former tech I can tell you, if we don't see the problem or any evidence of it, there's nothing we can really do. Sucks that it's crapping out on you but can't entirely fault Dell if they never see it happen.
 
Darren said:
To be fair, if your issue is that intermittent it's pretty damn hard to track down the issue. The tech isn't gonna camp out at your house until it happens again and as a former tech I can tell you, if we don't see the problem or any evidence of it, there's nothing we can really do. Sucks that it's crapping out on you but can't entirely fault Dell if they never see it happen.
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but evidence can be seen looking at the events log, it shows the times that it occurred. It doesn't really bother me as long as it doesn't get worse and starts doing it every few minutes. My last computer had the "Blue Screen of Death" but that's not why I traded it in. It had Vista and support stopped for it, so I got this computer which has Windows 10.
 
peter912 said:
but evidence can be seen looking at the events log, it shows the times that it occurred. It doesn't really bother me as long as it doesn't get worse and starts doing it every few minutes. My last computer had the "Blue Screen of Death" but that's not why I traded it in. It had Vista and support stopped for it, so I got this computer which has Windows 10.
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Yeah you can see an unexpected shutdown has occurred but not what actually caused it. As much trouble as you went through the right thing for them to do would just replace it.
 
Darren said:
Yeah you can see an unexpected shutdown has occurred but not what actually caused it. As much trouble as you went through the right thing for them to do would just replace it.
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This is just what I was thinking as well but do you think it is that serious of an issue for me to go through all that hassle ? At the moment I don't think it is but no one can tell I guess what the future holds ?
 
peter912 said:
This is just what I was thinking as well but do you think it is that serious of an issue for me to go through all that hassle ? At the moment I don't think it is but no one can tell I guess what the future holds ?
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You bought their product, it's not functioning correctly within the warranty period. You're obviously not trying to just score a free machine, it'd be less headache for them and you to just replace the machine. Make a customer happy and liable to come back then burn down that bridge forever. Those machines are basically pennies to them compared to having a loyal customer in the long run.

God I need to stop listening in my business classes.
 
So to my last e mail to Dell, their response was that it has been more than 7 days since they heard from me. This means that they have closed my file and if I am still having a problem we have to start from the beginning again.
 
If the computer keeps restarting without going through the shutdown process then its gonna eventually kill your hard drive. You either need to keep pestering Dell or take it to a local repair shop and have them diagnose it. All we are doing now is spinning wheels. All talk and no diagnosing. My guess is still the psu.
 
johnb35 said:
If the computer keeps restarting without going through the shutdown process then its gonna eventually kill your hard drive. You either need to keep pestering Dell or take it to a local repair shop and have them diagnose it. All we are doing now is spinning wheels. All talk and no diagnosing. My guess is still the psu.
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Why couldn't the hardware technician that Dell sent out find anything and he said that the psu was fine ?
 
peter912 said:
Why couldn't the hardware technician that Dell sent out find anything and he said that the psu was fine ?
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If it turns on and works while he's there, he's going to tell you it's fine. Just take it to a shop. You're just wasting time with this thread anymore.
 
Darren said:
If it turns on and works while he's there, he's going to tell you it's fine. Just take it to a shop. You're just wasting time with this thread anymore.
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The person at the shop isn't going to sit in front of this computer waiting days for it to happen. Even if it happened before his eyes what could he know then ? This is a long story because I still have to contact Dell to see what they can do for me, after all it is still under warranty.
 
I just thought of this, is it possible that it's not even the computer doing this but the monitor causes the restart ? Maybe the monitor needs to be replaced and not even the computer ?
 
Thankfully the computer has not restarted by itself in such a long time that I can't even remember when the last time was. Has the problem gone away on its own ?
 
Two months has now gone by without this occurring again , knock on wood. I guess that it will forever remain a mystery as to why it did this ? This shows that problems can go away on its own.
 
Well another nine months have gone by without this happening again. I guess the cause of this will go down as one of the unsolved mysteries of the Universe .
 
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