Unable to detect CD/DVD or any USB devices

L

LanLing

New Member
I'm using Windows 7 64-bit, on a Sony Vaio laptop (i5 1st gen, 4GB RAM). All of a sudden the computer stopped detecting ANY inserted USB device or CD/DVD this morning. This includes USB mouse, external HD, iPhone cable, flash drive, DVD movies, etc.
- The inserted USB or CD/DVD does not show up in my computer
- The inserted USB does not show up in device manager (no, it doesn't say "unknown device") under "USB controllers"
- There is a yellow exclamation mark beside "DTSoftBusCd00" and "Optiarc DVD RW AD-7710H" under "DVD/CD-ROM Drives" - however they are already updated to latest
- I have no "LowerFilters" value in regedit/HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} - I only have "UpperFilters" - according to the Microsoft article, if I have no "LowerFilters" then I shouldn't delete "UpperFilters": http://support.microsoft.com/kb/314060
- I have tried the Microsoft Fix-it on the above page, it doesn't do anything and gets stuck on "scanning for devices"
- I have restarted computer many times
- My BIOS settings doesn't seem to have "integrated peripherals" setting. All it has is some basic boot options like "boot from external device". I've tried pressing F2 when it's starting up and it goes to the BIOS window I believe. F3 goes to Vaio Rescue.
- The USB devices and CD/DVD does show up in safe mode

Thanks for help.
 
In Device Manager right click on your USB controllers and click uninstall. Reboot and let windows reinstall the drivers see if they work.
 
Article 982116 is the exact same as the one I linked, 314060, not sure why Microsoft has a duplicate article. It's the one that asks you to remove "upperfilters" and "lowerfilters", but since I have no "lowerfilters" value then the article says don't follow those steps.

StrangleHold said:
In Device Manager right click on your USB controllers and click uninstall. Reboot and let windows reinstall the drivers see if they work.
Click to expand...

Would that apply for the DVD drives as well? There are exclamation marks beside "DTSoftBusCd00" and "Optiarc DVD RW AD-7710H" under "DVD/CD-ROM Drives".
 
I already ran that as mentioned in my first post. But I ran it again just to make sure and this time it said "device is unable to be located. It is recommended to restart the computer. The power cables have been unplugged and plugged back in", not exact wording as I didn't memorize the message. I didn't get how software can "replug" power cables lol.
I also deleted the 2 drivers in device manager, then restarted computer. Upon restarting it says "device driver software was not successfully installed" in the task tray. My CD/DVD drives manufacturer is just the "standard CD/DVD ROM" according to device manager, on a laptop by the way.
 
LanLing said:
Article 982116 is the exact same as the one I linked, 314060, not sure why Microsoft has a duplicate article. It's the one that asks you to remove "upperfilters" and "lowerfilters", but since I have no "lowerfilters" value then the article says don't follow those steps.



Would that apply for the DVD drives as well? There are exclamation marks beside "DTSoftBusCd00" and "Optiarc DVD RW AD-7710H" under "DVD/CD-ROM Drives".
Click to expand...

Actually, they are not the same fixit program. Please follow the link I gave you and run the fix it program.

If that don't work, then just do a system restore back to a day when it was working correctly and see if that works.
 
Yes I ran the fixit program from both 982116 and 314060.
Should I try deleting just "upperfilters"? I googled around and some people claim that even if they don't have "lowerfilters" deleting upperfilters worked. Would that be harmful to system if I don't have "lowerfilters"?
 
You can delete the upperfilters. I'm sure this will solve the problem. But again, if it don't, just do a system restore to before the issue started and see if that works.
 
Before you modify anything in the registry,be sure to fully back up the entire registry using of course Windows registry editor in the case if you screw something up.
Or don't back it up if you are 100% sure that you know what you are doing.
 
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