Problem installing cable modem

[Phumfeinz]

I ordered Aol cable a few weeks back and the ntl technician came round yesterday to install the cable. He tested the modem and it came on fine.

I ran the Aol disk and everything was running smoothly. It then went to an online page where you have to enter account information (surname, pin number). It verifies the information fine, but then it comes to a page saying 'There is a problem with the modem you are attempting to use', and says to phone the helpline.

Of course the helpline is useless, I got told to install the drivers that were already installed, so no help there.

Is it a fault on their end, or is the modem I received actually faulty? I've tried uninstalling/reinstalling numerous times, to no avail. I looked at the drivers for the modem, and they are dated from 2002, I thought this was odd.

Help would be greatly appreciated, thanks in advance.

 

[dragon2309]

Check their website for updated drivers, sometimes the ones they distribute on CD's are old and crappy.

 

[Phumfeinz]

I have looked on the website, it seems the 2002 drivers are the most recent ones.

 

[dragon2309]

Hmmm, oh praise AOL for being the king of up-to-dateness then. Ermmm. Have you tried removing the modems entry in device manager and then try reinstalling. Is there another computer you can test it on, and is there any other port or jack you can plug it into??

 

[atomic]

also is it a usb modem?

 

[Phumfeinz]

There was also a little message saying 'AS: UnapprovedModem'. I'm guessing I got given the wrong modem. I sent an email to AOL, but they said to call the helpline, which isn't helpful at all.