No Incoming Audio for Logitech Webcam Fusion Webcam

[glenv]

Hello

We have friends several states away so we decied to use webcams. We both have very new computers on high speed access.

Both are using Logitech Webcam Fusion webcams:
http://www.logitech.com/index.cfm/products/details/US/EN,CRID=2204,CONTENTID=10562

Our friends can hear and see us.
We can see them but cannot hear them.

Both of us have exhaustively gown through the diagnostics for the webcams and the test software shows both are working properly. We have adjusted it for proper distance, pick-up levels, etc.

Most my thoughts come in the night and I got to wondering if perhaps Norton is a problem. Our friends have Norton Internet Security 2006 on their brand new DELL computer.

I am hoping this is a problem some brilliant member here will know the answer for.

Thanks in advance!

Glen

 

[DCIScouts]

Yeah, it is probably a question having to do with Norton. I'm thinking that the port for the audio is being blocked by the firewall that is in that package. So I would suggest looking for the exact port that the audio uses on the webcam (the audio feed and video feed are separate ports) and make sure that is set to open. Hope that fixes the problem, let us know how it goes!

 

[glenv]

Yeah, it is probably a question having to do with Norton. I'm thinking that the port for the audio is being blocked by the firewall that is in that package. So I would suggest looking for the exact port that the audio uses on the webcam (the audio feed and video feed are separate ports) and make sure that is set to open. Hope that fixes the problem, let us know how it goes!

Could you tell me how to find and make those adjustments for the ports? I am using XP