New DSL Sloooow Upload

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Bronson7

New Member
Hi Gang, I just had DSL installed yesterday and I'm a bit disappointed in it. My package is 512/256. Tried uploading a pic to a host site and it took much longer than I thought. Speed tests are showing (SpeakEasy) 506/106. Another Speed test I ran (can't remember which) was around 375/65. I've downloaded a few apps and the download speed is showing at 49-50 kbps. The substation is only 5000 feet away. When I had dial-up, I had a great connection (for dial-up) so wouldn't that rule out wiring? My contract say they can't be responsible for speed problems, but this clearly looks like something is not configured correctly. The phone company supplied their own modem and they are the the only way I can get high speed in this remote area. What are some things I can check and more importantly, how can I best communicate the problem to them without sounding like a technotard.
I'm more PC savy than most people but my DSL knowledge is zip. This upload situation is important to me as I video conference with my kids and grandkids in two other states (both have high speed). I've run TCPOptimizer and it didn't improve the situation nor did it hurt it. Oh, the installer had a CD with the modem but he didn't want to install it. I have a feeling it was to configure the modem but they (the phone company) didn't want the customer fooling with it. Thanks Gang.
Bronson7
 
You can't specifically go by download speeds at certain servers. There you have to download according to their own speed. I am on dsl here and see occasional slowdowns. But the setup here is with a router rather then modem. The tech that showed up generally will only install the basic drivers and not the software package that comes with the modem itself.

You can browse the cd for instructions found in any "readme" files to help there. But you also have to know the assigned user name and password in order to reconfigure the setup with the cd. Without that you won't get back online. Occasionally here it seems to take forever just to log on to the home page let alone browse the web. Another thing that will cause slowdowns is the time of day you get on. During the busy hours expect to be slow as a turtle when trying to do anything. Your dsl provider is another matter.
 
At 5,000 Feet you are at a good distance from the CO. Is the neighborhood you are in older? It may be 5,000ft and old wires...
 
With uploads as well as downloads it doesn't matter how fast your connection is if the servers for a specific site are 5kps. When you go to upload or download you are geared down to that server's speed. If your own ISP has heavy traffic like early morning and early evening alike those time slots are when the ISP's servers become bogged down.

The substation nearby isn't necessarliy where the servers for dsl are located. A substation generally acts like a booster/exchange relays to maintain the signals across the entire network of interconnections coming from all directions. Your dedicated service line(dsl) simply goes through there like your regular phone call would.
 
PC eye said:
With uploads as well as downloads it doesn't matter how fast your connection is if the servers for a specific site are 5kps. When you go to upload or download you are geared down to that server's speed. If your own ISP has heavy traffic like early morning and early evening alike those time slots are when the ISP's servers become bogged down.

The substation nearby isn't necessarliy where the servers for dsl are located. A substation generally acts like a booster/exchange relays to maintain the signals across the entire network of interconnections coming from all directions. Your dedicated service line(dsl) simply goes through there like your regular phone call would.
Click to expand...

True but when talking about DSL the distance to the CO is VERY important when trying to achieve full speed allocations.
 
The main problem there is the "expectation" of 512kps or 768kps instantly just because one goes from dialup to dsl or even to cable that eevrything will download or upload at those speeds automatically. In the real world you are limited not only by the connections provided by your ISP and local wiring but the speeds sites visited are running at.
 
Definately, when downloading VLC Media Player a USA New York server maybe 2 miles from me gave me 10KBps and a server in France gave me 150KBps.
 
You noticed a sizable difference there. I see this enough times when trying to download either some new freeware to lookover and see the download rate at something as low as 8kps! The figures given like 56K, 512K, 768K, and what cable promises are based on "maximum" supported speeds and not "guaranteed" speeds.

If you have noticed a drag at certain times just logging onto your home page you see it then where everyone else is on at the same time. Everything seems to slow down right down. And then the first site you visit from there goes like a speeding bullet from page to page. When you finally go to download a file no larger then 25mb everything comes to a stand still. That's not your own connection there. And then there is the ISP you are using...?
 
I do repairs for dsl with AT&T. The disk you refer to that the tech had are just to help register an account. I never use them, Some of our less experienced guys still do. If your loop is indeed 5k ft or less from either the remote(fiber cabinet) or the co (dslam), You should easily be able to get the max dsl speeds available (6016/768). I can get a 15k ft line to 1.5/384 almost every time. Your speed test don't look right to me, A typical line (1.5/384) thoughput on speakeasy.net is consistently about (1.2/300). The throughput for a dsl line will never be the speed they sell you, always a bit less like above. Is 512/256 your actual package or just what your modem is syncing @. There's to many variables to cover here but 1 thing you can check is your modem. Get into the gui and look for the statistics , specifically the snr (signal to noise ratio) and error blocks. If your snr is in single digits..9 or below or your modem is taking alot of errors (as you look @ it..hit refresh) then your getting a poor dsl signal. If you are, Try bypassing your inside wiring by plugging just your modem into your network box (nid/dmark) outside. If signal improves you have an inside wiring issue.This is getting long...Let me know if this helps.
 
I assume your talking about a 2 line jack with dsl and phone # in both sides (lineshare). Thats easily cured by using a 2 port filter...1 side for the dsl modem the other for phone service including dial up. The best way to wire a dsl line is to filter @ the nid and make one jack dsl only, This method cuts out inside wiring (IW) bridgetaps that alot of time effect line quality to the modem. Alarms can also cause issues, For that we have your alarm co install a filter. Thats why it's best to check @ the nid to see if there are any inside influences on the signal.
 
You say that when you downloaded files the speed was around 49-50 kbps this is actually Kilo Bytes while they advertise it as 512 Kilo Bits you have to remember that a bit is an eighth of a byte. You can tell the difference by looking at the b in kbps or KBps the capital means that its kilobytes and the lowercase means its kilobytes. I have the same speed download speed as you and I usually get around 50-57 KBps you will never get the 64 KBps you paid for thats also why you need a faster connection to watch 512kbps videos.I also find that antivirus programs slow down you speed a bit.(or a byte!)
 
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The 2.7mb there represents the 2.7 megabits per second. The average for the entire state is roughly 0.91 with the 2.7 figure nearly double that seen with T-1 lines. The jack here actually goes directly to a residential dsl hub. The way the installer set this up was to run the line around the circumference of the room to install one dsl jack near one system. That comes in from a T split on the line coming from the hub.

The first being host can be excluded with the last being on a different floor seeing a line by itself. But even with two on the same line running the calculation for one system on the shared line totals 337.5kilobytes per second. As for antivirus programs showing any interference that would be from any antiphising filter and email scanner incorporated into it. The loss there would be from that actively scanning Outlook Express and even Thunderbird if it covers that as well.
 
If i'm understanding you right, You have one dsl jack that feeds your residential gateway. That makes perfect sense, Then you say that..that line comes from a hub also. I think ? you mean to say is you have a residential gateway as your main modem/router then ethernet cable feeding other computers. A dsl line can only support one modem so the one being on a different floor must be feed by an ethernet cable via hub or straight wired.
 
The hub is directly connected to the nik card on the host. But the tech that did the wiring tied one into a standard box with one jack running out of that location down the length of a hallway to the T split. One goes through a wall on one side to another jack there. And the other does the same going into another room on the opposite side.

On the system here the wall jack was mounted high on the wall according to instructions there. There's an extention wire dropping down to the 3ft. usb adapter. That's the way it was done! instead of seeing a separate feed off of the hub for each of the four systems running here.
 
Best i can tell your network runs off an older system we don't use any more that was used with the 2wire routers. Can't remember ? it was called (hpna...I think) but it had filters on all the (phone jacks) and allowed multiple computers to share the high speed without the use of ethernet. That is a very poor setup and i dont believe supported by 2wire anymore. You'ld be better off going wireless. But i seriously doubt that is the original posters problem as i have only ran across that configuration in the field once.
 
The jack mentioned comes off of a two wire dsl hub no doubt. That is connected to the hub by a standard dsl extension cord. On the opposite side of the wall where the jack is where you see the single run until it is split as the T. That was done instead of hard wiring a single wire directly to the Two Wirehome portal hub. And that was replaced here as well with the wireless where the installers were "having fun"?! initially trying to get that to work.

At seeing the problems Bronson7 is having I would be "on the phone(regular)" raising a storm there. If you are paying premium rates for a service like some ISPs see you "expect" a working installation. Without knowing the specific setup there you can only advise so much.
 
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