Modem not working

M

marlasinger

New Member
I'm having a problem with my laptop's modem - it is no longer allowing me to connect to the net. :( When I try to connect, I get the 'No dial tone' message. I had a look in the Control Panel --> Phone and Modem Options; under the modem tab, my modem is listed, but in the 'Attached to' column, it says 'Not Present'. :( When I click on the Dial-Up Properties of my ISP, under the General Tab, it says Connect using: Modem Removed...... And I can't even find it in the Device Manager.

When I look at the modem log, the last few entries are something like this:

File: C:\WINDOWS\system32\......



The only thing I have done in the last few days was clean my registry using Easy Cleaner. I'm just worried I have deleted something that I shouldn't have. I did a system restore, but it hasn't fixed the problem. I also downloaded the latest driver for the modem, but it hasn't made any difference.

Can anyone please help? Thanks in advance. :)
 
You downloaded the driver, was it the correct driver? Did you install it? Does it show up as a problem still? Modems to break BTW..
 
Thanks for your replies.

I tried the "Undo" feature with EasyCleaner, but that didn't make a difference.

I've had further problems with my laptop - I went to play a music CD, and I got a message that there was no sound device found, even though I have never had a problem before. So, I decided to back everything up, and restore to factory settings, but the same thing has happened. Still no modem, or sound device detected. :mad:

I downloaded the drivers from the IBM site, and installed, thinking that would fix it, but nada. :(

I'm at a complete dead end now. How is it possible for the modem and the sound card to be damaged at the same time, when I had no problems with either, up till now? :confused: Does it mean they are most likely physically damaged, and that I will probably have to send my laptop off for repairs? :(
 
marlasinger said:
Thanks for your replies.

I tried the "Undo" feature with EasyCleaner, but that didn't make a difference.

I've had further problems with my laptop - I went to play a music CD, and I got a message that there was no sound device found, even though I have never had a problem before. So, I decided to back everything up, and restore to factory settings, but the same thing has happened. Still no modem, or sound device detected. :mad:

I downloaded the drivers from the IBM site, and installed, thinking that would fix it, but nada. :(

I'm at a complete dead end now. How is it possible for the modem and the sound card to be damaged at the same time, when I had no problems with either, up till now? :confused: Does it mean they are most likely physically damaged, and that I will probably have to send my laptop off for repairs? :(
Click to expand...

Have you resently installed anything new? Did you drop the laptop.. anything strange?
 
Nope, haven't installed anything new, except for EasyCleaner. Haven't dropped the laptop or anything. The only semi-recent thing is that I have moved to the UK, and have been using the laptop here for the last 6 weeks - it was originally bought and used in Australia. However the voltage of the UK and Australia are the same. The only other newish thing, is that since I moved here, I have been using one of those laptop cooler fan things, that plugs into the USB. :confused:

Apart from that, I haven't done anything different. :(
 
You must log in or register to reply here.
Back
Top