Laptop crashes when plug in ADSL cable...

R

rsumner

New Member
Hi!

I'm having trouble connecting to the internet with my Acer Aspire laptop using an ADSL cable coming from a router.

The account username and password are set up. When I insert the ADSL ethernet cable in to my laptop, and click 'Connect' in the dial up box, it goes through the dialling, check password etc, and in 2 seconds, I am online, and it shows as connected in the bottom right of the screen, with the speed (100Mps).

Then, my laptop just freezes. The mouse won't move, and everything is frozen. not even the Ctrl Alt Del works. I've left it at least 20 minutes and nothing happens so I have to reset. On re-startup, it goes to a blue screen and prompts to run a file check of FAT 32(?).

Have tried this a few times, all with the same result. I usually connect via WIFI at home, but I am in Beijing for 2 weeks, using a friends internet cable. Works fine on his laptop (this one- ThinkPad X41) so not the internet thats causing the problem. Have connected to the interent via cable before in England with no such probs (although that was with a USB cable - not sure if that makes any difference?)

If anyone could help, I'd be so grateful - really need my laptop. I'm using Windows XP, and have the basic Norton Security service that comes on a free trial basis with most new laptops.

Thanks in hope...

Richie.
 
hows the weather over in beijing?

First off I am a bit confused about your set up... If its an ADSL connection coming from a modem to a rotuer to your system you should not have to dial in, you should be using PPoE to authenticate, or the PPoE settings should be put in the router and just run plain old DHCP client to get an IP.

The router usually acts as the DHCP server in these set ups.

Also, you seem to be running FAT32 on an XP rig, which in all honesty is not the best set up. It will work of course, but NTFS is more secure and better all round.

after you reboot you can look in your event viewer, right click my computer > manage > Event Viewer > system logs

Look for any obvious errors that may be causing the lock up.

Hopefully that will put you on the right path
 
set up clarification

many thanks for the post - nice here in Beijing, warm days, cool nights!

must admit, i'm no computer expert. have no ideas re FAT 32 / NTFS but maybe i should google it and read up. its a new laptop so wouldnt be the end of the world to start over if need be.

perhaps its my lack of tech vocab thats confusing. there is an ADSL box with lights on, from which there is one cable that runs to the laptop.

had to set up a username and password to connect initially, now it just remembers it. what sort of 'obvious errors' might i be looking for in the log?

many thanks once again, apologies for lack of knowledge of terms - i really appreciate your time.
 
when there is an error logged into event viewer there is typically a huge red X next to it, showing that thre is some sort of error. If there is a yellow ! that is a typical error or an error that does not really effect the system.

Hope that clears that up.

Okay so there is not router? It just goes straight from the ADSL box into the laptop? Or is it perhaps a combo device?

what brand is the ADSL modem?

also go to start > run > type cmd and at the command prompt type this in...

Code: 
ipconfig /all

Right click the command line box choose, mark, highlight the results with the mouse, then press enter. Copy/Paste them here
 
Here you go... thanks

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Richard Sumner>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : RICHIESLAPTOP
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Atheros AR5005G Wireless Network Ada
pter
Physical Address. . . . . . . . . :

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . :

C:\Documents and Settings\Richard Sumner>
 
hmm weird


boot the laptop holding down the shift key, then try to connect it and see what happens....then run the ipconfig then shut it down right afterwards
 
some errors I've noticed during the time connection has caused the laptop to freeze are:

Error W32Time

Warning Dhcp
 
boot up your computer, open up control panels, open up network connections, right click your built in ethernet controller, go to properties, select TCP/IP and make sure DHCP is enabled
 
This is what information I get when the lead is plugged in.

Interestingly I can connect to the internet, its when I open the browser when connected that it freezes.

Tried enabling DCHP, had no effect

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Richard Sumner>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : RICHIESLAPTOP
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Atheros AR5005G Wireless Network Ada
pter
Physical Address. . . . . . . . . : 00-16-CF-1B-62-D5

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-16-D4-15-F4-19
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 0.0.0.0
Subnet Mask . . . . . . . . . . . : 0.0.0.0
Default Gateway . . . . . . . . . :
DHCP Server . . . . . . . . . . . : 255.255.255.255

C:\Documents and Settings\Richard Sumner>
 
That is really weird, you aren't getting assigned an ip and it says your DHCP server is 255.255.255.255 which is no way that is standard config

Do you know how you are suppose to connect to this DSL line? Some use PPoE, some modem/routers have the PPoE settings in them, etc.

With out certain information there is not much more I can do. If I knew how your ISP connects your machines I could maybe point you in the right direction. You think they have anyone who speaks english over there, or maybe its out sourced to India, and they should all speak english...

If you can find more info post it
 
its a chinese brand ADSL modem.

Telephone goes into a splitter and from the another line goes to the modem (same setup as my friend who's living here)

from the modem the ethernet cable connects to the computer. With this set up you need to open the connection each time, which requires the username and password.

The ADSL modem does run off a WAN miniport (PPPoE).

All the settings to open a connection are the same as my friend here, so I really don't know what the problem is... odd

Thanks for your help on this I really appreciate it.
 
no - the modem didn't come with an installation CD.

all he did when he set up his connection was enter the username and password and it connects instantly.

i have noticed that if i do not open IE, but connect, it does log on. not that this is much use without IE.

then, once connceted, i open IE and it opens, balnk screen and just freezes.

is this in someway connected to IE perhaps? i am running IE version 6.0.2900.2180 if that helps in any way, shape or form?

many thanks once again for your thoughts - it is much appreciated.
 
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