i bet you get this all the time

[darrenvox]

ive done everything i can to try to fix this issue but just recently lost sound...ive had this before but have not been able to hear any sound coming from my computer...i cant even rember what i di last time to fix this but no matter what i do theres no sound...i went throught the winxp sound trobleshooting about 5 times and no luck...

heres y info taken from belarc

Windows XP Home Edition Service Pack 3 (build 2600)
Install Language: English (United States)
System Locale: English (United States)
Installed: 3/6/2010 5:45:04 PM
System Serial Number: 12
Enclosure Type: Desktop
Processor a Main Circuit Board b
2.40 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache
Not hyper-threaded Board: AX45-533 U2
Bus Clock: 133 megahertz
BIOS: Phoenix Technologies, LTD 6.00 PG 02/12/2003
new USB Storage Use in past 30 Days (mouse over last used for details) new Hosted Virtual Machines (mouse over name for details)
Last Used
Generic- Compact Flash -- drive 2, s/n 058F63626420, rev 1.01 1/2/2012 11:29:20 PM
Generic- MS/MS-Pro -- drive 4, s/n 058F63626420, rev 1.03 1/2/2012 11:29:20 PM
Generic- SD/MMC -- drive 1, s/n 058F63626420, rev 1.00 1/2/2012 11:29:20 PM
Generic- SM/xD Picture -- drive 3, s/n 058F63626420, rev 1.02 1/2/2012 11:29:20 PM
None discovered
Drives new – drive encryption Memory Modules c,d
60.02 Gigabytes Usable Hard Drive Capacity
8.72 Gigabytes Hard Drive Free Space

TOSHIBA CD/DVDW SD-R5372 [Optical drive]
3.5" format removeable media [Floppy drive]

Generic- Compact Flash USB Device [Hard drive] -- drive 2
Generic- MS/MS-Pro USB Device [Hard drive] -- drive 4
Generic- SD/MMC USB Device [Hard drive] -- drive 1
Generic- SM/xD Picture USB Device [Hard drive] -- drive 3
ST360015A [Hard drive] (60.02 GB) -- drive 0, s/n 3KC1SMTF, rev 3.33, SMART Status: Healthy 1280 Megabytes Usable Installed Memory

Slot 'A0' has 256 MB
Slot 'A1' has 1024 MB
Slot 'A2' is Empty
Slot 'A3' is Empty
Local Drive Volumes new – volume encryption


c: (NTFS on drive 0) 60.02 GB 8.72 GB free
Network Drives
None discovered
Users (mouse over user name for details) Printers
local user accounts last logon
Darren Elliott 1/2/2012 11:29:37 PM (admin)
Guest 12/26/2011 4:05:33 PM
local system accounts
Administrator never (admin)
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

HP LaserJet Professional M1212nf MFP on \\Bruce-PC\HP LaserJet Professional M1212nf MFP
HP Photosmart C4400 series on \\Bruce-PC\HP Photosmart C4400 series
Microsoft XPS Document Writer on XPSPort:
Samsung SCX-4x16 Series on \\Bruce-PC\Samsung SCX-4x16 Series
Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
SiS PCI IDE Controller NVIDIA GeForce2 MX/MX 400 [Display adapter]
Default Monitor
Bus Adapters Multimedia
SiS 7001 PCI to USB Open Host Controller (3x)
SiS PCI to USB Enhanced Host Controller Creative Game Port
Creative SB Live! series
MPU-401 Compatible MIDI Device
Standard Game Port
USB Audio Device
Virus Protection [Back to Top] Group Policies
AVG 7.5.488 Version 7.5.488
Virus Definitions Version Not Up To Date
Realtime File Scanning On
None discovered
Communications new – connection speed & status Other Devices

↑ D-Link DWA-525 Wireless N 150 Desktop Adapter
primary Auto IP Address: 192.168.1.101 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: F0:7D:68:5D:78:78
Realtek RTL8139 Family PCI Fast Ethernet NIC

Networking Dns Server: 192.168.1.1
HID-compliant consumer control device
HID-compliant device (3x)
USB Human Interface Device (2x)
USB Video Device #7
HID Keyboard Device
HID-compliant mouse
USB Composite Device (2x)
USB Mass Storage Device
USB Root Hub (4x)
Nokia 3205

 

[johnb35]

First of all, look in device manager to make sure you don't have any entries that have yellow question marks on them or any unknown devices. Check the audio output to make sure you have it set right.

Also noticed you are running a very outdated version of AVG antivirus. You need to uninstall it and install either Avast or Microsoft Security Essentials.

 

[darrenvox]

i do have a ? on multimedia audio controller...it cant finish the windows update thing even though i have the cd in the drive!!

snd im working on that...i do have mcaffee (sp) but i cant seem to get avg uninstalled...lets just work on the sound issue right now...ill try it again!!

 

[johnb35]

That question mark would be your sound driver and thats why your not getting sound. Were you uninstalling programs recently? If so, you may have uninstalled your sound drivers.

What I need to know now is what brand of computer you have if you bought it from a store, would need brand and model number or if its a custom built then need model of motherboard used.

Or you could go back into device manager and right click on the multimedia audio device and click on properties, then click on the details tab and give me the 4 digit vendor and device id numbers. They look like this, all I need are the numbers circled in red after ven and dev.

 

[darrenvox]

heres mine got it from the ? next to the multimedia audio contoller...

PCI\Ven=1039&Dev7012

 

[johnb35]

Here is the driver you need, sorry for the late reply as I was at work for most of the day.

http://w3.sis.com/download/download_step2.php?id=155808&country=USA&Image791.x=54&Image791.y=6

 

[darrenvox]

ill give it a try...

it worked and yes, once again a happy customer of getting these things fixed!!