Help me figure out what's wrong with my brand new computer PLEASE!

T

tyonna

New Member
I put together this computer the last week of november. it has worked fine since then but has not even been used but maybe 10 times total and for only 30 min. - 1 hr. each time. there has been nothing installed other than nero 9 and security software. last night while i was at work my husband said he turned it on and it came on normal then before he could do anything it changed to a black screen that said to check hardware and gave him an option to click to restart, but the keyboard and mouse wouldn't work. after a few seconds he said it just restarted itself but this time it came to a blue screen and said if you've never had this problem then restart the comp. so he hit the restart button on the case but it came back to the same screen. i told him just turn it off and we'd look at it together when i got home. so i just tried turning it on myself but nothing is showing on my screen at all. the screens button is orange and usually turns blue hen the comp is on but it's not this time...like it doesn't recognize the comp is even on. what the hell is wrong? like i said it's had very light use, no bad websites visited, no damage either so i don't understand the problem. specs are listed below:


intel core i7 920 bloomfield
windows 7 home edition
western digital caviar black 640
corsair dominator 6gb memory
antec earthwatts 750
Antec Nine Hundred Black Steel ATX Mid Tower
GIGABYTE GA-EX58-UD5 LGA 1366 Intel X58 ATX Motherboard
Sapphire Radeon HD 5770 1 GB DDR5 Dual DVI-I / HDMI / DP PCI-Express Graphics Card
AOC F19s Piano Black 18.5" 5ms Widescreen LCD Monitor 250 cd/m2 10000:1
Microsoft CSD-00001 Black 2.4 GHz Wireless Ergonomic Comfort Desktop 5000
PLEXTOR Black 24X DVD+R 8X DVD+RW 12X DVD+R DL 24X DVD-R 6X DVD-RW 12X DVD-RAM 16X DVD-ROM 48X CD-R 32X CD-RW 48X CD-ROM 2MB Cache SATA 24X DVD/CD Writer LightScribe
 
do you happen to remember what was said near the top of the BSOD (Blue Screen of Death) in block capitals when it wouldn't start up?

Have you also tried it with a different monitor? If you haven't, do that. If you don't have a spare, just about every HD TV now has some form of input for a computer, be in DVI or VGA. If it is VGA, your graphics card probably came with an adapter, stick that on your video card and plug it into the TV.

If you built it yourself, have you also tried bare booting it, with only 1 hard drive, processor, 1 stick of memory, CD drive, no USB ports on the board, graphics card (I would say use integrated, but your board doesn't have it :P). See if it boots then.

If not, if you have a spare computer with similar components, put them in. Hard drive, power suply (provided you have another powerful enough) and graphics card should be fairly easy to swap in, memory, CPU and mobo may be a bit more difficult beacuse chances are, you don't have another system on socket 1366 i'd imagine, and maybe not another DDR3 system.

You can do that to rule out which bits are faulty and which aren't.

My thoughts would be hard drive, only because of windows, not because of the actual hardware. Either that, or memory
 
no have not bare booted, don't recall what was on screen, and i have another comp. but it's a macbook so that's not gonna work.

UPDATE:
all of a sudden the damn thing came on to a screen that said something about repairing the problem, but didn't say what the problem was, and that was basically all it said (no numbers etc.) so i hit repair and now my comp is on and running fine. but their was obviously a problem so to make 100% sure all is ok and to find out what maybe caused all this, what can i do now?
 
update:

after it came on it said i had a problem with skype, which i don't even know what that is, i guess something bundled in with w7. it said it needed updating along with updating security software. it didn't say anything else was wrong..., so afterwards it says to restart to make sure updates were installed properly so i did but it just shut off. and now i'm having the same problem again, it comes on but nothing appears on the screen wtf!
 
uninstall skype. It is a VOIP program, which is like an internet phone and isn't detremental to the system.

If you still have problems, download memtest from here:

http://hcidesign.com/memtest/download.html

and run it for a couple of hours. If any errors, even just one, turns up then there is probably a problem with your memory. If that happens, put one stick of RAM only in and run memtest. Do that with all of the sticks that you have and any that flag up problems you will need to RMA because they have a bad chip or sector or are corrupt, they basically have a problem with them which is causeing your whole system problems
 
Do you have Antivirus software? If not, get this: Microsoft Security Essentials

Anyway, if the problem persists, test each of your sticks of RAM with Memtest86. It could be a single faulty stick of RAM.

I just fried one of my Dominators, so I know it's possible.

If you can get the pc to boot again, run CPU-Z and see if the memory is running in Triple Channel. My computer showed all 6Gigs, but it was running in Dual Channel, and Memtest would not recognize the bad stick.

DUAL-1.jpg
 
ran memory test and had no errors but ran cpu-z and it says dual channel instead of triple, what do i do now?
 
cpuz saying it is dual channel rather than triple generally would indicate a bad stick of memory, so memtest won't recognise it, so will see it as dual, rather than triple channel.

run with only one stick of memory in and run memtest. Do that for each stick individually and see if it throws up any errors
 
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