Hard Crashing Reboots -7700X/7900 GRE

Darren

Moderator
Staff member
Hey guys,

I have been chasing an issue with my build ever since I put it together back in October. I am pretty experienced and have exhausted tons of troubleshooting over at least 100 hours of work the past several months. In short, I am getting hard system reboots when under heavy gaming load. The system will run completely normally and then suddenly reboot with no errors, warnings, or really any indication there is a problem except that it starts at BIOS boot. Event Viewer only acknowledges the hard reboot, but no errors or problems anywhere leading up to the crash.

I have done the following to fix and nothing has helped. At this point, I think I have a bad CPU, but wanted to run it by you guys. Full specs are in signature.

- Checked temperatures, all normal
- Reinstalled every driver possible
- Tried every BIOS iteration since release
- Reinstalled Windows on a different SSD
- Ran Memtest for over 24 hours, zero errors. Have NOT tried different RAM yet, but I highly doubt it's the problem. 99% of testing is at default 4800MHz but behavior is identical when set to 6000MHz profile
- Removed sleeved PSU cable extensions, suspecting power issues
- Upgraded PSU from 750W EVGA (brand new) to Corsair RM850E. This eliminated coil whine, which I think was actually coming from the GPU.
- RMA'd and replaced graphics card. Newer one does run cooler though, which is nice, shoutout to Asrock for replacing a good card with a better one.
- While RMA'ing GPU, ran my old 1080 which also crashed but did it way less often, likely due to bottlenecking the CPU and preventing it from working too hard.
- Reseated CPU and redid thermal paste
- Added a 900W UPS, suspecting power surges at the time
- Replaced motherboard with identical model, including a full rebuild down to replacing the standoffs.

Specs are in my signature, but important ones are Ryzen 7700X, Asrock B650M Pro RS, Asrock 7900 GRE Steel Legend, GSkill Flare 6000MHz 32GB

Just from sheer process of elimination, CPU is the only logical thing left. I have just recently found several posts across the internet of people with similar specs, typically 7000 series processors, but sometimes 5000 series, suffering random reboots. Some users report replacing CPU, others were able to mitigate it with disabling or adjusting PBO settings. I am open to RMA'ing the 7700X, but haven't really tweaked or tested PBO yet. It should work at "default" though, so I'd prefer RMA it most likely.

When not under heavy gaming load, it will run for literal weeks at a time, as it's up 24/7. I can pretty much mitigate it by locking my framerate below what it averages in a given game.

What do you guys think? I'm at wits end over this and ready to just be done with it.
 
I would just RMA the chip at this point. Under no circumstances should you need to tweak stuff in the BIOS to make it run stable on default settings out of the box.

Let AMD deal with the problem.
 
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