Error trying to restore C drive with Symantec Recovery

M

Melodia

New Member
My laptop (Win XP, 2GB RAM) has been running extremely slow today, so I decided to restore C drive to previous backup (image made by Norton Ghost, it's a .v2i file) using Symantec Recovery. However after I selected the backup image, at exactly 38% it gets stuck and produces some error "Error E7C30010: Device \\?\Volume{e3a773e0-8a4d-11dd-96f0-806d6172696f}\ cannot write 4096 sectors starting at LBA 103578640. The request could not be performed because of an I/O device error." (might not be exact message but I know it's error e7c30010 and has the I/O error). I then took out the hard drive then manually reformatted it on another computer, then redid the recovery, still same error.
Does anyone know what I should do? Urgent =[
Thanks!
 
You need to test the drive for errors by downloading the drive makers disk diagnostic utility and run the extended test. What brand of drive is it?
 
johnb35 said:
You need to test the drive for errors by downloading the drive makers disk diagnostic utility and run the extended test. What brand of drive is it?
Click to expand...

It is Western Digital I think. Do you happen to have a link for this? I did a google search and only found software meant for the external removable discs, not the main hard drive.
I would just un-equip the HD, plug it into another computer, and run the test?
 
johnb35 said:
http://support.wdc.com/product/download.asp?groupid=614&sid=30&lang=en

You will need to download the ISO file for cd - Diag504fCD.iso

Then use burning software to burn the iso image to a cd and then boot to the cd and run the extended test.
Click to expand...

Earlier I was able to reformat (full version, non-quick) the C drive by plugging it into another computer, and even dragged a few files into the C drive and it all worked. However it still produces that I/O error when I try to restore with Symantec, which is very odd... there doesn't seem to be anything wrong with the .v2i image itself since it passed the image verification step of the recovery.

I downloaded the Windows version of that software and ran it straight from this computer with the hard drive plugged in. It passed the "quick test", still doing the "enhanced test" right now.
Update: it also passed the "enhanced test"...
 
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