Difficulty getting dial tone connecting to Internet

EamonX1

New Member
In my office I have a phone line which works perfectly (dial tone when I pick it up).

However, when I attempt to connect the line to my laptop computer so as to access the internet I get a message: 'no dial tone found' (error 680). The laptop computer is properly configured for a dial-up connection and works faultlessly when connected to other phone lines in other places. I have the correct dial up number etc. The settings are correct Moreover the connections and flex used are not at fault.

So why am I unable to get a dial tone for my computer when there is no difficulty it obtaining one (from the same line) for my telephone.

My efforts to follow the trouble-shooting list for 'no dial-tone' given in Windows XP Home Edition, my O.S., have yielded no answer. (including unchecking 'search for dial tone option)
 
Try uninstalling the modem drive and installing it again, or even deleting the modem from the device manager and adding it once again, and setup the connection from the beginning.
 
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