DanielPatrick Member Dec 9, 2015 #1 Why would a company make use of Customer Relationship Management (CRM) please? Is this used for E-mails and to track them etc?
Why would a company make use of Customer Relationship Management (CRM) please? Is this used for E-mails and to track them etc?
Cromewell Administrator Staff member Dec 9, 2015 #2 You'd use it for tracking sales, support and marketing usually. That might include emails, phone calls, actual meetings, etc.
You'd use it for tracking sales, support and marketing usually. That might include emails, phone calls, actual meetings, etc.
beers Moderator Staff member Dec 9, 2015 #3 Just look at some of the marketing slides here: http://salesforce.com
