Laquer Head
Well-Known Member
I've bought many Corsair products over the years..cases, memory, coolers..etc and I've always been pleased with quality of their products. Everything from the way they package parts to ease of install and flexibility has impressed me.
I recently purchased a Corsair 350D mATX case for my grandmother and ended up having to do an RMA due to a broken front retention clip for the front aluminum plate, as well as poor adhesive on a drive bay cover, which lead to a trim piece failing in first 72 hours.
This was my first RMA with Corsair, and normally I wouldn't make a post about such a normal process, but I gotta give them credit - from the ease of submitting a ticket, to the prompt response (within 4 hours), to the courteous and professional private support chat, and speediness of receiving my replacement components (6 days), they really blew me away with the process as a whole.
Kudos to Corsair, nice to see that a quality company doesn't just make good products, but stands behind them in the aftercare and they certainly place customer retention and satisfaction as a high priority.
Just thought I'd share..
I recently purchased a Corsair 350D mATX case for my grandmother and ended up having to do an RMA due to a broken front retention clip for the front aluminum plate, as well as poor adhesive on a drive bay cover, which lead to a trim piece failing in first 72 hours.
This was my first RMA with Corsair, and normally I wouldn't make a post about such a normal process, but I gotta give them credit - from the ease of submitting a ticket, to the prompt response (within 4 hours), to the courteous and professional private support chat, and speediness of receiving my replacement components (6 days), they really blew me away with the process as a whole.
Kudos to Corsair, nice to see that a quality company doesn't just make good products, but stands behind them in the aftercare and they certainly place customer retention and satisfaction as a high priority.
Just thought I'd share..
