blue screen of death

C

caunterstrike

New Member
hello. i'm not much of a computer whizz so please dont baffle me with technical lingo but i need some help. every so often i get a blue screen saying something about a BIOS error and a data dump then my laptop will shutdown and restart. a friend told me its a virus but i ran a full system scan with malwarebytes and it didnt find any viruses so can someone please help me? thanks in advance
 
it isn't always virus, it is sometimes a driver issue or a hardware issue.

Have you recently uninstalled/reinstalled anything or changed a program?

Do you know what the message was on the bsod? When i say the message i mean there is a message in block capitals a couple of lines down.

In the meantime before incase it happens again, download this:

http://hcidesign.com/memtest/download.html

run it for about 8 hours. If any errors come up, your memory is the problem and that will need to be replaced
 
i can't think of anything i installed but for some reason it seems to do it when i run ableton live. however it worked fine for ages and sometimes does it when i'm not running ableton.

if it does crash while i am running the memory test would that mean i just need a new RAM?

i will try to write down the message next time it happens
 
i am running the memory test thing but it is only scanning the unused ram should it be scanning it all and if so what do i need to write in the box that says "choose memory to test" because its a text box
 
yea all unused memory is the right one.

It can't test the memory that windows is using :P

what are you full system specs?

If you don't know, but you know the brand+model we can find it out from there
 
manufactorer: hewlet packard
model: presario F500
processor: AMD athlon 64 x2 dual core processor tk-53 170 ghz
memory (RAM): 1GB
system type: 32 bit operating system
 
Never mind "writing" it down,
Simply take a digital photograph of the screen and print it off when convenient so you can study it,
I do this with malware as well
I now have a file of photographs of screenshots.
 
i've been told it could be a hard drive problem and i googled hard drive testers but am not sure which one i need. can someone point me in the direction of one that will do the job?
 
Well my guess is its a newly installed hardware/software. If tour comfortable with a system restore i would suggest that or uninstall the newest program since you first saw the BSOD. But i am no expert so try at your own risk ;)
 
if it is only ableton that causes the problem then i would guess it is either the program itself that is the problem or a conflict it has caused with another program.

Uninstall all programs that you don't hardly ever use and then reinstall ableton and see if it works then.

If not, you are out of pocket, but there are other sound editing suites out there that you can use, some decent ones that are free too
 
its not just ableton that causes it but it seems to do it more often when ableton is running. it did it with ableton 7 so i got ableton 8 and it still did it and sometimes it does it when ableton isn't running. i'm gonna try testing my hard drive but i dont know which test i need. can someone please point me in the direction of a good hard drive test?
 
caunterstrike said:
its not just ableton that causes it but it seems to do it more often when ableton is running. it did it with ableton 7 so i got ableton 8 and it still did it and sometimes it does it when ableton isn't running. i'm gonna try testing my hard drive but i dont know which test i need. can someone please point me in the direction of a good hard drive test?
Click to expand...

Trust us it's not your hdd. Do as other have suggested. If it does not solve your problems then, I would run a System Recovery. Recover it to a date that did not have these problems.
 
right it happened again and i managed to write down the error message but not the number with all the zeros the error message read: PAGE_FAULT_IN_NONPAGE_AREA does anyone have any idea what this means?
 
i computer expert just took a look at it and said its because of a problem with a partition on my hard drive and suggested i backup all my important stuff and restore factory settings. is there any other way round this or shall i just restore it?
 
yeah i already read that but its definately my partition i just want to know if i can fix the partition without restoring to factory settings
 
Caunterstrike, it almost certainly won't be your partition, it is a driver or kernel issue if you got PAGE_FAULT_IN_NONPAGED_AREA

Put your OS disc in and boot from it, run repair and see if it pops up with any issues, if it does, let it fix it and try ableton again because a kernel issue may have caused it (the kernel is the part of the OS that connects hardware to software).

If still no luck, find out all of the hardware that you have and get the most recent drivers for it, then boot in safe mode, uninstall all drivers and install the newest ones, this should fix and driver problem should there be one.

If it still freezes when you run ableton then you have 3 possibilities, i will put in order of likelyness:

1. Ableton has a software conflict with another program or compatibility issue with your operating system. If that is the case, scrap Ableton, count your losses and find a suite that works with your system.

2. You have driver compatibility issues which can't be resolved without finding out what isn't happy with what else and buying a new piece of hardware with drivers that are happy to work with each other.

3. There is an issue that we haven't found yet

If i can ask, what makes you think it is your partition?
 
because someone who works for bt in the IT department came round to mine and ran some tests and showed me the results saying i have damaged my partition. restoring to factory settings will apparently fix the partition. if the partition is not the cause of the blue screen will restoring my lappy fix it anyway?
 
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