Machin3
New Member
Here's the story. I purchased a motherboard and cpu from a fellow member here on CF and when I got it, I kept getting a Red LED Cpu light which suggested that there wa something wrong with the cpu / socket, etc. I tried everything to fix the problem, bought a new CPU which I then returned cause it wasn't a problem, then tried the psu thinking there would be something wrong with the 8-pin connector but that wasn't a problem either. Then checked RAM, mobo standoffs and nothing was causing the problem.
I then contacted Asus support and told them about my problem. They said they will set me up with an advanced RMA service and would promptly ship me a new mobo. I said ok and they told me they would let me know within 24-48 hours if they had a motherboard in stock and would ship me out my RMA forms.
So, I waited. First a week passed by, no answer. Then 2 weeks, still no answer. Oh, and keep in mind that when you try to email them, it takes about a week to get response. So finally after 3 weeks they said they do have it in stock and will get me my forms. This took about 3 or 4 days to email.
The forms were in PDF and they said to fill em out and email or fax. Well, their fax doesn't work and is always busy so can't fax them over. And PDF was locked so I couldn't save the files and then email them. So I took a picture. Its stupid that I would have to take a picture of forms and send them to a computer parts company.
So I finally got my motherboard today after about a month and a week later. I'll be honest, it shouldn't take that long to get a product replaced. I mean not only did they not know what the problem is, ( AND I've been reading up that a lot of people seem to be having the same problem.) but they can't even email back within a reasonably normal time frame.
I was pretty mad, so I did what I should have done in the first place an purchased an EVGA board. Excellent service and products.
I know someone will post that oh this thread is stupid or thanks for sharing or great story (sarcasm), but I'm just warning before someone decides to RMA their dead product through ASUS.
I then contacted Asus support and told them about my problem. They said they will set me up with an advanced RMA service and would promptly ship me a new mobo. I said ok and they told me they would let me know within 24-48 hours if they had a motherboard in stock and would ship me out my RMA forms.
So, I waited. First a week passed by, no answer. Then 2 weeks, still no answer. Oh, and keep in mind that when you try to email them, it takes about a week to get response. So finally after 3 weeks they said they do have it in stock and will get me my forms. This took about 3 or 4 days to email.
The forms were in PDF and they said to fill em out and email or fax. Well, their fax doesn't work and is always busy so can't fax them over. And PDF was locked so I couldn't save the files and then email them. So I took a picture. Its stupid that I would have to take a picture of forms and send them to a computer parts company.
So I finally got my motherboard today after about a month and a week later. I'll be honest, it shouldn't take that long to get a product replaced. I mean not only did they not know what the problem is, ( AND I've been reading up that a lot of people seem to be having the same problem.) but they can't even email back within a reasonably normal time frame.
I was pretty mad, so I did what I should have done in the first place an purchased an EVGA board. Excellent service and products.
I know someone will post that oh this thread is stupid or thanks for sharing or great story (sarcasm), but I'm just warning before someone decides to RMA their dead product through ASUS.
